ISTech Support Forum

ISTech Support Forum
http://www.istechforum.com/YaBB.pl
Evo-ERP and DBA Classic >> Sales >> RMA program
http://www.istechforum.com/YaBB.pl?num=1117829071

Message started by cathyh on 06/03/05 at 12:04:31

Title: RMA program
Post by cathyh on 06/03/05 at 12:04:31

We rarely have return of product after it has been shipped and invoiced and the invoice paid, so we haven't bought the RMA program. Now we are having to deal with the return of a serial numbered product that has already been paid for. Does anyone have a suggestion on how to deal with this so that we can get the product back into inventory with the correct serial number?

Title: Re: RMA program
Post by aricon on 06/03/05 at 12:19:01

Do a negative quantity Sales Order on that part number and enter the original serial number.

Title: Re: RMA program
Post by JNAPIER on 06/03/05 at 12:22:45

Just enter a SO for the part # with a negative qty. When you release the order it will ask if you want to add serial control. Put in the serial # and it will go back into inv. You will only have issues if you have to neg. backflush it, bur I beleive this has been fixed?

John

Title: Re: RMA program
Post by cathyh on 06/03/05 at 12:26:39

Thanks, Lorne and John, for your quick reply. Sounds like a plan. :D