ISTech Support Forum

ISTech Support Forum
http://www.istechforum.com/YaBB.pl
Evo-ERP and DBA Classic >> Sales >> Reversing a customer payment
http://www.istechforum.com/YaBB.pl?num=1121357916

Message started by Dave Miller on 07/14/05 at 08:18:36

Title: Reversing a customer payment
Post by Dave Miller on 07/14/05 at 08:18:36

What is the easiest way to undo a posted customer payment and get the amount due back into receivables?

Title: Re: Reversing a customer payment
Post by vicki on 07/14/05 at 12:54:09

The easist way I found is to go back in to C-record payments and put in the amount as a negitive. So if the check is $20 put in -$20 and it will ask if you want to reverse or is it a nsf choose the reverse and it will fix it.

Title: Re: Reversing a customer payment
Post by Leah_Garcia on 08/26/05 at 08:16:32

THAT WAS HELPFUL INFO.... THANKS : ;D

Title: Re: Reversing a customer payment
Post by Lenette on 12/07/05 at 11:50:55

Rarely do we reverse payments however today seems to be the day to do it !!

We had to reverse 2 payments applied incorrectly and it would not accept the request. Well, it accepted one without any acknowledgement of doing so and flat out refused the other one.

Is anyone else having problems??

Title: Re: Reversing a customer payment
Post by Karen Mason on 12/07/05 at 13:55:39

Yes, we had a problem this week. A new person took matters into their own hands and posted payments. Unfortunately, it was wrong. The check was for 2 invoices and 1 credit. She posted each invoice separately for the full amount of the invoice using the same check #, then could not post the credit amount. When we tried to reverse the check, we could not since there were two payments on the same day for the same check #.

I had to create another invoice (voucher) charging our undeposited checks account, then posted a -0- dollar payment, selecting the credit memo & newly created voucher.

I always hate when A/R payments are incorrectly handled, they are so hard to correct.

Title: Re: Reversing a customer payment
Post by Lynn Pantic on 12/07/05 at 14:53:32

If you use the same check number more than once on the same date for a customer, you can't reverse it because the program has no way to know what is associated with what.

Title: Re: Reversing a customer payment
Post by Lenette on 12/07/05 at 15:07:06

Well in my case it was one payment to the undeposited funds account (instead of the checking account). It would not let us reverse it. Period end of sentence.

I thought DBA was user friendly.... hummmm I better check that fine print again.

Title: Re: Reversing a customer payment
Post by Lynn Pantic on 12/07/05 at 16:46:29

It should have let you - what message did you get when you tried?

Title: Re: Reversing a customer payment
Post by Lenette on 12/08/05 at 07:28:02

Something to the effect that that date was already used try another date.

I had two users yesterday both experience problems reversing payments. But here's a another question... does it matter if your original payment has been GL-O posted before you try to reverse it?

Title: Re: Reversing a customer payment
Post by Lynn Pantic on 12/08/05 at 10:59:53

No, the GL-O posting is immaterial. It will simply make a new posting in the opposite direction when the reversal is processed.

Title: Re: Reversing a customer payment
Post by Lenette on 12/08/05 at 11:12:47

Well I thought maybe that was the problem.. OH WELL.. maybe it was the bitter cold Montana weather.

Title: Re: Reversing a customer payment
Post by fstickel on 10/26/06 at 15:47:32

A payment was entered with AR-C for the wrong customer. An attempt was made to correct the error using GL-P to reverse the entry. A printout of the AR Payment history showed that didn't work so another GL-P entry was made to undo the previous entry. Then, following the advice on this thread, a negative amount was entered for the wrong customer and when asked whether nsf or reversal, reversal was selected.

Now, the GL transactions are in balance, but the error in AR Payment history has been doubled! Now, we are showing a credit of twice the amount originally entered incorrectly.

Any ideas how to undo this mess?

Title: Re: Reversing a customer payment
Post by Cyndee Pappas on 10/27/06 at 07:54:37

It may be a problem with the report. Is the Aging correct and in balance with the GL?

There was a problem with the AR Payment report showing reversals incorrectly. I don't know if its been fixed or not (haven't needed to do a reversal in awhile). Also might depend on which version you're on.

Title: Re: Reversing a customer payment
Post by fstickel on 10/27/06 at 12:57:16

The Aging Report and Balance Sheet are in agreement. The Aging report doesn't even show the account. When we run the Accounts Receivable Payment History report, however, it shows in the Invoice Amount column a positive amount and the negative amount. In the Amount Paid column it shows two negative amounts adding to twice the original error.

I'm wondering if there is something else going on here or is this report just useless?