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Evo-ERP and DBA Classic >> Accounting >> How to handle a returned CC order
http://www.istechforum.com/YaBB.pl?num=1130448202

Message started by kevind on 10/27/05 at 13:23:22

Title: How to handle a returned CC order
Post by kevind on 10/27/05 at 13:23:22

We have a customer return some items that were origonally
charged on his credit card.

We have credited the credit card charge, printed and posted
a credit memo.

What do I do now to enter the credit card refund into DBA
so that I can offset the credit memo that is now on account?

When we do CC orders, we enter the Credit card charge
as a customer deposit with the Authorization # as the
check number. This way, we can show the credit card payment
as a deposit on the invoice and the invoice total due is $0.

Title: Re: How to handle a returned CC order
Post by David Waldmann on 10/28/05 at 03:35:21

Our Credit Card terms are set as a cash type, so when you post the invoice it goes directly into (or out of in this case) the Credit Card GL account.

Since the invoice is already posted, I would enter an AR-B voucher for that customer, using your Credit Card GL account. That will credit your CC account and an "Invoice" that you can select in AR-C to offset the CM.

Title: Re: How to handle a returned CC order
Post by Lynn Pantic on 10/28/05 at 06:06:59

Since there is an open credit on the customer account, just use AR-M and process a refund through the credit card bank account (or your regular bank account if you don't have a separate one set up for CC) to pay them back.