ISTech Support Forum

ISTech Support Forum
http://www.istechforum.com/YaBB.pl
Evo-ERP and DBA Classic >> Accounting >> split payment problem - Again!
http://www.istechforum.com/YaBB.pl?num=1145992383

Message started by khays on 04/25/06 at 11:13:03

Title: split payment problem - Again!
Post by khays on 04/25/06 at 11:13:03

I used AR-C to record a check from a customer. Part of that payment had to be put toward a different customer account. That went fine. I started appling credit to other invoice for the other customer when I realized I had mistyped the original amount of the check by .03 - I should have never tried to fix it!

I exited without saving. So the first part of the payment is credited to the correct account. But where did the remaining payment go? My cash receipts are now out of balance. Can anyone suggest the best way to attack this?

In other previous cases where this split payment seemed to work fine, the AR-R report doesn't include credits applied to the second customer. Does anyone else use this?

Title: Re: split payment problem - Again!
Post by JNAPIER on 04/25/06 at 11:28:02

If you CR is short, the payment went nowhere. I always look at the CR in GL-O to confirm what is going on. You can see it ir AR-R but that doesn't mean that it has hit the GL. If it is short, just re-enter tha remaining amount. See my post in Problems Repeatable and see what happend to me :o

John

Title: Re: split payment problem - Again!
Post by khays on 04/27/06 at 04:46:36

seems like this forum went away for a couple days - just as I was typing this reply on tues.

anyway, I'm not sure if you saw the same thing I did. And mine is repeatable also. If you abandon the payment while recording the payment to the second customer the GL-O will be out of balance by the amount you were going to credit to the second customer. And you can't reverse it; even if it went smoothly and correctly.

Example: payment $100; $80 to first customer; $20 to other customer. If you try to reverse with AR-C with a -100 amount it is not recognized because it considers that check to be $80 now even though you originally put $100. It will reverse the payment to customer 1 but you can't reverse customer 2 because there was no $20 check to reverse for that customer.

Oh, yes and the second customers payments NEVER show up in AR-payment history.

Now if you had abandoned the process in the middle of customer 2 (just say exit without saving) that $20 will be in cash but nowhere else and GL-O will be out of balance.
The only way I have seen to fix it is to use GL-? (edit batch) and just change the cash account amount.

But I can work around all of that. The pain I am trying to work around now is that I record payments against invoice numbers that are open but the GL-O report shows them by SO# (really useless to me) has anyone come up with what I must be missing? My goal is to have a list of which customers paid which invoices in each bank deposit I make.