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Evo-ERP and DBA Classic >> Accounting >> Error in AR-C
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Message started by swalker on 06/01/06 at 09:31:54

Title: Error in AR-C
Post by swalker on 06/01/06 at 09:31:54

I have recorded a customer's payment in error. Is there any way that I can correct this. I don't see a reversal option under AR. Any suggestions???

Title: Re: Error in AR-C
Post by Dave Miller on 06/01/06 at 09:40:52

From Lynn a while back. We have used this and it works ok.

Unfortunately, there really is no good way to issue a negative "check" for a
vendor credit. Another thing on my ever growing list. Use AP-B and enter a
voucher and use GL-B and enter a Cash Receipt to the credit card account
posting the other side to the same account used for the AP Voucher. Then
cut a $0 check using the voucher and credit to clean up the aging.

Lynn Pantic
IS Tech Support
Solutions and Support for DBA Manufacturing www.istechsupport.com

IS Tech Support, Inc is an independent company and not affiliated with DBA
Software

Title: Re: Error in AR-C
Post by swalker on 06/01/06 at 10:10:27

Thanks, however can you clarify these instruments a little better. I'm a bit confused. This was a check payment, not a credit card payment.

Also, this was for a deposit today, how can I get the GL-C statement to match the correct amount of the deposit.

Title: Re: Error in AR-C
Post by JNAPIER on 06/01/06 at 10:29:41

To record an AR reversal, you need to enter a negative amount of payment. It will prompt you if it is an NSF or Reversal. They do the same thing except report differently. In the past their was an issue with the AR-R report when you had a recersal. It would do bad math. The posting to the GL was correct just the report was off.

John

Title: Re: Error in AR-C
Post by LeAnn Cucchiara on 06/12/06 at 10:21:11

I had almost the same thing happen in AR-N, used John's advice & it worked :) Thanks, John, you made my Monday morning!

Empee transposed a deposit of $2,142 to $2,412 & partially applied it to one invoice. I then did the -$270 AR-C receipt & everything looked good on the aging side but then I checked the deposit report & it was overstated by $270.

So, can you help me with correcting the customer's deposit? I think I probably should have done a negative AR-N amount in the very beginning - is that allowable? In order to correct it - now that I have totally screwed it up, should/can I just delete the deposit balance? If so, will that be all that I need to do?

AR-R is okay for this x-action but the deposit amounts are showing up twice. I don't think this issue had anything to do with that. It always seems to happen when we apply credits to invoices.

Okay, so my great Monday went far, far away..... Any assistance would be greatly appreciated,
LeAnn

Title: Re: Error in AR-C
Post by JNAPIER on 06/12/06 at 10:39:46

LeAnn Cucchiara wrote:

Empee transposed a deposit of $2,142 to $2,412 & partially applied it to one invoice. I then did the -$270 AR-C receipt & everything looked good on the aging side but then I checked the deposit report & it was overstated by $270.

So, can you help me with correcting the customer's deposit? I think I probably should have done a negative AR-N amount in the very beginning - is that allowable? In order to correct it - now that I have totally screwed it up, should/can I just delete the deposit balance? If so, will that be all that I need to do?

AR-R is okay for this x-action but the deposit amounts are showing up twice. I don't think this issue had anything to do with that. It always seems to happen when we apply credits to invoices.

Okay, so my great Monday went far, far away..... Any assistance would be greatly appreciated,
LeAnn

Was the balance of the typo deposit saved to the account as a deposit or overpayment. If so simply doing a reversal of the 270.00 would be it. I have tought my AR peeps if it is't adding up or doesn't look right, ESC out and DO NOT SAVE IT. If your aging and GL (bank account) are all good, it is just the report that is jacked! If you don't use the same check number for the reversal, you will have to manually apply the deposit to the reversal to get it cleared from aging. Just do a 0.00 AR-C for that cust.

John