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Evo-ERP and DBA Classic >> Sales >> Releasing Options
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Message started by GasGiant on 10/26/06 at 05:57:31

Title: Releasing Options
Post by GasGiant on 10/26/06 at 05:57:31

I'm a little confused about how options are supposed to work at the SO-E Release Sales Order stage. Here's our situation...

We sell electronic contraptions, which are serialized, and each needs a line cord appropriate for the country of use. I have set each contraption up with a required LINE CORD option, within which the customer service reps must choose among the avaiable cord, which are each type F, finished goods. This scheme seems to work just fine and the cord shows up as a K line on the Sales Order.

However, when we go to release the SO the shipping clerk get's the contraption line item description twice, instead of getting the contraption description and then the K line description to release. Okay, fine, so I just have her look over at the line number and procede with the release. Except that sometimes weird things happen. Yesterday the line item for the contraption showed .5 on SO and .5 on BO. Then it wouldn't let us release the second half, instead popping up a message that said we were over releasing. It got weirder, showing other odd fractions unreleased, so I tried to unrelease everything and start over. No dice, the serial number was no longer available. <sigh>

I ended up deleting the line item, adding a new line item and releasing it from the Sales Order and avoiding SO-E. There is obviously something that someone is doing wrong, I just haven't figured out what or where, yet. Anyone else have an insight?

Title: Re: Releasing Options
Post by GasGiant on 10/31/06 at 06:59:08

We are continuing to have trouble with SO-E when releasing options as noted above. However, we can successfully release the line items, including K option line, in SO-A.

Title: Re: Releasing Options
Post by dameng on 11/12/06 at 09:53:49

there is a bug, already reported in regards to this.

the SO-E release of F & O items is affected by your default setting in SD-M Sales Order Defaults.

change the "Release Qty's > On Hand" back to 0 until they get this fixed.

hth.

Title: Re: Releasing Options
Post by shadowcaster on 04/25/07 at 06:42:16

Anyone Know if this is fixed yet

J Dub

Title: Re: Releasing Options
Post by GasGiant on 04/25/07 at 08:21:22

It is listed in the bug fixes for 2/14/07 as "SO-E Partial Quantities of Kits releasing incorrect component quantities fixed.", I do believe. We are getting ready to try it on our live system, so I hope it is fixed. Unfortunately, I lost my test server recently and won't have it back until after I get the production system stable again... but that's another story.

Title: Re: Releasing Options
Post by shadowcaster on 05/14/07 at 07:09:23

That says partials on kits not F&O items

is F&O Fixed in this reguard ?

JW