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Evo-ERP and DBA Classic >> Problem Reports - Repeatable >> Email from Evo in shared drive setup
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Message started by GasGiant on 10/30/06 at 06:23:31

Title: Email from Evo in shared drive setup
Post by GasGiant on 10/30/06 at 06:23:31

Here's another oddity we have found due to our using shared drive for the ISTS folder. We don't seem to be able to change the location that Evo uses for storing the PDF that it attaches. It tries to write it to the C:\ISTS folder, but we have that blocked so that the Z:\ISTS folder will always be used (because of Terminal Services).

How do we change it so that when printing from PO-A (using the email option) the PDF is written to and attached from a location other than c:\ISTS? Does this facility already exists? If so, where do we change these settings?

Title: Re: Email from Evo in shared drive setup
Post by Lynn Pantic on 10/30/06 at 06:39:04

TAS-K has the option to change the settings and save the PDF anyplace you want but the setting itself is stored in the ISTS folder. If the settings themself are correctly stored in the user Z:\ISTS folder, then you shoul dbe able to have each user change the path to anything they want.

Title: Re: Email from Evo in shared drive setup
Post by GasGiant on 10/31/06 at 05:19:46

Well, that is the problem. We changed the settings in TAS-K to Z:\ISTS\PDF\, but the program still looks in C:\ISTS\PDF\ as if the C drive is hard coded. It seems like PO-B is trying to write the PDF to C:\ISTS\PDF\, which exists on all machines, but to which access is restricted (so that Evo will only use Z:\ISTS). No file is written in Z:\ISTS\PDF\. When the NZ email comes up it is looking in C:\ISTS\PDF\ for the PO and that address can't be changed in the email, either.

Title: Re: Email from Evo in shared drive setup
Post by NovaZyg on 10/31/06 at 06:50:43

Colin,

We will take a look. It should not be hard coded, but hey stranger things have happened.

:-/

Title: Re: Email from Evo in shared drive setup
Post by Lynn Pantic on 10/31/06 at 07:34:15

Try this:

Delete C:\ISNZ (a throwback to an earlier version) if it exists and in the Z:\ISTS folder delete the NZEMAIL.CFG file and then go back to TAS-K and reset the path.

Title: Re: Email from Evo in shared drive setup
Post by Karen Mason on 10/31/06 at 10:51:01

I am trying to set someone up to send emails. I can send from my computer logged in under other person's name. I cannot send from her computer. I removed the NZEMAIL cfg. but it reappears, perhaps after entering the info in TAS-K? Anyway. All her emails bounce back as EMAIL NOT SENT.

What should I check?
Thanks

Title: Re: Email from Evo in shared drive setup
Post by kkmfg on 10/31/06 at 11:40:38

All things being equal I'd think it might be an issue with network connectivity. Such as, does her machine have a firewall or does your corporate network use a firewall? Could something be blocking her machine from sending such network traffic? Can you use a program such as Outlook Express or Thunderbird to send emails from that machine?

Karen Mason wrote:

Title: Re: Email from Evo in shared drive setup
Post by kkmfg on 10/31/06 at 11:45:40

It isn't hard coded. We changed the PDF path to a subdirectory off of where our EvoERP data is stored. So, for instance, it would be something like L:\EvoERP\PDF and that works just fine. Strangely, when we left it at it's default (C:\ISTS\PDF\) it would NOT work. Nothing ever got written to the C drive. But, it's certainly not hardcoded to the C drive.

NovaZyg wrote:

Colin,

We will take a look. It should not be hard coded, but hey stranger things have happened.

:-/

Title: Re: Email from Evo in shared drive setup
Post by Karen Mason on 10/31/06 at 12:35:00

I am sure we have firewalls in place. However, she sends emails daily through Outlook Express. Do I have to give her full control of the ISTS folder? Right now it is set at modify, read, write. I too setup the pdf's to go to a shared directory on the network so they will all be stored in the same place.

kkmfg wrote: All things being equal I'd think it might be an issue with network connectivity. Such as, does her machine have a firewall or does your corporate network use a firewall? Could something be blocking her machine from sending such network traffic? Can you use a program such as Outlook Express or Thunderbird to send emails from that machine?

Title: Re: Email from Evo in shared drive setup
Post by GasGiant on 10/31/06 at 12:35:56

Hey, improvement. Now it looks for the attachment on the Z: drive, but it never gets written there. Is there another setting someplace for where the attachments get written?

Title: Re: Email from Evo in shared drive setup
Post by Karen Mason on 10/31/06 at 12:53:08

My PDF's post to my server location specified in the attach path ie: F:\ISTS PDFS\2006\. We are on the 8/11/06 update.

Title: Re: Email from Evo in shared drive setup
Post by GasGiant on 10/31/06 at 12:56:48

Okay, after deleting the settings file a second time, it now write to the correct location and picks up the file properly.

Thanks for the help.

Now we just have to work on getting the emails to send :)

Title: Re: Email from Evo in shared drive setup
Post by Lynn Pantic on 10/31/06 at 17:28:40

Colin and Karen -

"Email NOT Sent" is a different issue. That is the TAS-C setting for the login and password to the SMTP server.

Title: Re: Email from Evo in shared drive setup
Post by Karen Mason on 11/01/06 at 12:34:15

Lynn,
I still cannot get several people's email in evo to work. I found I needed to setup TAS-C email. I deleted the NZEmail from ISTS and resetup TAS-K. STill get the same error message: Email NOT sent

Title: Re: Email from Evo in shared drive setup
Post by GasGiant on 11/01/06 at 13:09:21

I've gotten it to work fine, now. I'm quite happy with the speed of the process. Compared with saving a PDF, switching to email, creating and email and navigating to the PDF location to find and attach the file, this is fast and pretty fool-proof. Once I get the prints linked to the parts files it will be even sweeter.

Thanks for the help.

Title: Re: Email from Evo in shared drive setup
Post by Karen Mason on 11/02/06 at 06:35:15

Lynn,
I still cannot get several workstations to send email from EVO. We all have the same workstations. We are all sending and receiving other types of email. Steps so far:
Deleted NZemail from C:\ists
Setup email in TAS-C
Setup email in TAS-K
Where to now?

Title: Re: Email from Evo in shared drive setup
Post by tgoodson on 11/28/06 at 11:24:14

Was there ever a definitive answer to this? I am having a similar problem. If I delete the NZEMAIL.CFG file and then go back into TAS-K and leave all defaults, I can add a signature and all is fine. But if I change the subject line or the body of the email at all, it will NOT generate the PDF file. I am setting it to use all default paths which is:

c:\ists\pdfs\

default subject line is: "evo~erp email"
default Body: "This has an attachment of an EVO~ERP %DTYPE%.

When I edit this at all, no pdf is generated. If I leave it at default as above, it generates the pdf's fine. Any ideas why?

Thanks

Title: Re: Email from Evo in shared drive setup
Post by tgoodson on 11/28/06 at 11:50:48

New discovery...
I can change the body of the email with no problem. I can also change the subject line from the EVO~ERP email to %DTYPE% by itself and it will work. I cannot change the subject to anything else and have the pdf generate.

Anyone?