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Evo-ERP and DBA Classic >> Problem Reports - Repeatable >> Releasing S/R orers
http://www.istechforum.com/YaBB.pl?num=1166562944

Message started by GasGiant on 12/19/06 at 13:15:44

Title: Releasing S/R orers
Post by GasGiant on 12/19/06 at 13:15:44

We are using the S/R package for the first time. We chose line item 1 to release, released the items in the BOM for the product that was repaired, then we released 1 of line one. Instead of just putting the one item that we released in the "Qty This Shipment" space on the packing slip, the program also increased the "Qty Orig Ordered" to two.

We tried going back and releasing zero, and although that put the ordered amount back to 1, it changed the released quantity to zero.

This is a silly but crippling problem for us. Are we doing something wrong or is the program mixed up?

Title: Re: Releasing S/R orers
Post by kevind on 12/19/06 at 15:06:07

We experience the same odd behavior of the qty orig ordered field in normal
orders too.

see the first post here:
http://www.istechforum.com/cgi-bin/YaBB.pl?board=DBA_Sales;action=display;num=1165514070

Title: Re: Releasing S/R orers
Post by GasGiant on 12/20/06 at 04:35:25

Seems to be related to back orders. If we go into SR-A and zero out the BO Qty then everything is fine. Since we have to go back in to SR-A to add the tracking number to the notes (grrr) and to add the serial numbers (grrrrrr), it just takes another moment or two to zero out the back order (sigh).

Baby steps.

Title: Re: Releasing S/R orers
Post by Lynn_Pantic on 12/20/06 at 09:33:59

Did you make a prior partial shipment so the balance is on back order? I will take a look. I was unable to duplicate but I was releasing the complete quantity.

Title: Re: Releasing S/R orers
Post by GasGiant on 12/20/06 at 10:47:16

Zero were in stock so 100% (just one each) was on BO when we released.

Title: Re: Releasing S/R orers
Post by GasGiant on 12/29/06 at 13:47:45

It is happening every time we release anything on a Repair Order. If the item was back ordered then the release program just adds the released quantity to the Ship column. If I go back into the order and zero out the Back Order, then go and release it again (it automatically unreleases when you open a released S/R) it will stay at the correct number.

Title: Re: Releasing S/R orers
Post by GasGiant on 01/08/07 at 06:40:46

Any fix, yet?

Title: Re: Releasing S/R orers
Post by Lynn_Pantic on 02/09/07 at 18:25:53

Fixing S/R and RMA integration and related issues is the next project after the promised 1/31/07 post is released (which it has not yet as of today, 2/9 because we are still testing it.)