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Evo-ERP and DBA Classic >> Sales >> Blank entries in Sales Order Listing
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Message started by gtladmin on 02/23/07 at 08:19:34

Title: Blank entries in Sales Order Listing
Post by gtladmin on 02/23/07 at 08:19:34

Every month in one or both of our companies I see in View Sales orders several entries where the SO#, order date, and order amount are all zeros, and the customer code and customer names are blank. The existence of these entries causes a burp when accounting prints the customer statements, and I always have to go into maintain database and delete these sales orders so they can print the statements. The number of entries varies month to month, but I usually have a few for each company to delete. I can't determine why these entries keep coming back every month, and I need some help. It's got to be something someone is doing, but what? Does anyone have any idea? Anyone see this same thing happening with their companies, or have any thoughts as to possible causes? :question

TIA,

Val

Title: Re: Blank entries in Sales Order Listing
Post by JNAPIER on 02/23/07 at 08:25:20

Possibly when a SO is being added and a user has a record lock in the first screen and answers NO to the prompt? The program exits with no lines or cust info?

Just a thought....

John

Title: Re: Blank entries in Sales Order Listing
Post by gtladmin on 02/23/07 at 09:08:22

Hmmmmm....I'll pose that question to sales and see what kind of a repsonse I get. That's a thought... it would have to be a lock with AR, most likely, if it's on the header screen....

Thanks,

Val