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Evo-ERP and DBA Classic >> Sales >> AR-B Auto closing after keying voucher
http://www.istechforum.com/YaBB.pl?num=1174587857

Message started by chrisbowden on 03/22/07 at 11:24:16

Title: AR-B Auto closing after keying voucher
Post by chrisbowden on 03/22/07 at 11:24:16

I just started using Evo today. I have AR-B and AR-C both open at the same time as I am keying credit memos then immediately clearing open AR balances through Record Payments. Anyway, 3 times now I have keyed the credit memo in AR-B, and immediately after I press Enter on the OK button where DBA/Evo notifies me of the Inv # in the popup dialog box, the dialog clears and then AR-B closes. I am not aware that I am hitting anything to cause this.

Is anyone else having this issue, and if so, any suggestions on how to make it stop. It's driving me batty!

Thanks!
Chris

PS--I've even tried using the mouse to click OK instead of pressing Enter. It seems like about every 4th voucher AR-B is auto closing.

Title: Re: AR-B Auto closing after keying voucher
Post by chrisbowden on 04/03/07 at 10:05:37

In my installation, whenever I key an AR voucher completely "from scratch", I have no problems. However, I discovered through trial and error that there is an issue with copying a voucher. If I copy a previous voucher to use as a template for the new voucher, after keying and getting voucher #, AR-B will not return to the voucher listing page. It will instead close the AR-B program. Apparently, for my installation, there is a problem with the copy function. If anyone else has time, try it and see if it is just me or something wrong with Evo. I experience no problems copying AR vouchers with Classic--just Evo.

Thanks!
Chris

Title: Re: AR-B Auto closing after keying voucher
Post by chrisbowden on 03/01/08 at 10:13:02

Lynn, I do not see where this glitch has been addressed by any other members. I'm guessing that I may be the only user that this is a problem for. However, since we are in the foodservice industry, chargebacks and credits are an unfortunate side effect of all of the specials and end-user programs that exist to support our industry. As such, I average 175-200 AR vouchers per month, and many (probably more than half) of these require me to copy a previous voucher to start a new one to handle movement of the credit to the correct bill-to account. This situation is caused by some of my largest customers consolidating all of their individual house/branch payments onto 1 check, but we maintain the branches on separate bill-to's due to territorial commission calculations, brand/channel requirements, etc.

As you might well imagine, if I have to constantly re-open AR-B 100+ times a month because the Copy as New Voucher procedure contains a glitch in Evo which causes it to close after every copied new voucher creation, I am wasting a great deal of time fighting a losing battle against Evo. I would waste an equal amount of time constantly re-typing every similar voucher if I have to avoid using the Copy as New Voucher function.

I doubt will ever be able to get away from Classic and use Evo exclusively while this serious (for me) bug exists in Evo. I do not understand the nature of the problem as there doesn't seem to be an Evo-only version of AR-B which should mean both front-ends are calling the same BKARB.RUN source code from May 2006.

I know that you and Allen and the rest of the IS Tech team are always busy as you are constantly striving to improve Evo/DBA. Even though you're busy, can you please put on your list of things to do my request to have the AR-B Copy as New Voucher function investigated and see if you can find out why it is not working correctly in Evo? I would very much like to work towards getting everyone off of Classic so that I don't have to pay dual annual license fees, but I cannot do that until this anti-productive Evo glitch is solved.

Thanks much for your time!
Chris

Title: Re: AR-B Auto closing after keying voucher
Post by Lynn_Pantic on 03/06/08 at 20:12:57

Thank you for your more detailed explanation of the issue. Let me see what I can duplicate (and therefore fix).

Title: Re: AR-B Auto closing after keying voucher
Post by lmk223a on 03/11/08 at 07:21:03

chrisbowden wrote:

Is anyone else having this issue, and if so, any suggestions on how to make it stop. It's driving me batty!

.

I was not sure if this was happening, but yesterday I used the Copy function to prepare two AR Vouchers and I can confirm your finding. The software does automatically close after entering one voucher.

Title: Re: AR-B Auto closing after keying voucher
Post by chrisbowden on 04/21/08 at 10:11:19

It's a pain the the you-know-what. Since it is still doing this in the 3/18/08 update, I'm guessing Lynn and Allen haven't been able to figure out why Evo is doing this?

Title: Re: AR-B Auto closing after keying voucher
Post by Lynn_Pantic on 04/21/08 at 14:49:18

We were able to duplicate it and Allen is working on a fix.

Title: Re: AR-B Auto closing after keying voucher
Post by chrisbowden on 04/22/08 at 08:54:21

Allen has devised a fix, so for the 1 other person that this affects :P, keep an eye out for a patch from Lynn for AR-B later today. I have tested it and now works for me in Evo like it does in Classic.

Thanks again for the patch. This makes my life with Evo much easier.

Chris

Title: Re: AR-B Auto closing after keying voucher
Post by lmk223a on 04/22/08 at 11:10:45

Thanks, Lynn, for the patch. We need to update for patch to be effective - hopefully in the very near future.

Linda