ISTech Support Forum

ISTech Support Forum
http://www.istechforum.com/YaBB.pl
Evo-ERP and DBA Classic >> Sales >> AR-C not posting correctly
http://www.istechforum.com/YaBB.pl?num=1175729735

Message started by Teresa_Shirley on 04/04/07 at 16:35:35

Title: AR-C not posting correctly
Post by Teresa_Shirley on 04/04/07 at 16:35:35

AR clerk informed me that when she ran Check Register on yesterday's deposit, it was missing one of the checks. Upon investigation, I found that the SO invoice in question is no longer showing in AR Aging, but it is also not showing up on Customer Payment History Report. It has just vanished.

Has anyone else had this happen? An suggestions on how to get the SO Invoice to appear on the Pmt History Report? >:(

Title: Re: AR-C not posting correctly
Post by David Waldmann on 04/05/07 at 07:44:23

When you ran payment history did you include ALL dates? My guess would be that the wrong year was entered. Of course, I've never done that - it's just an idea :-[

Title: Re: AR-C not posting correctly
Post by chrisbowden on 04/11/07 at 08:27:17

Teresa, we have seen this recently when splitting the deposit between two different bill-to's. The SO would no longer be open and the payment would not show in payment history. It would vanish as if it never existed. I also found that the GL posting to cash would sometimes not occur thus creating a GL imbalance. I have since asked the AR clerk to stop using this functionality of AR-C.

Check your GL and make sure it's in balance. If you are having the same issue as us, together we'll ask and see if Lynn's people can track down the source of the error.

Chris