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Evo-ERP and DBA Classic >> Accounting >> AP & GLO Out of Balance
http://www.istechforum.com/YaBB.pl?num=1220923119

Message started by martel-carol on 09/08/08 at 18:18:39

Title: AP & GLO Out of Balance
Post by martel-carol on 09/08/08 at 18:18:39

Ever since the last update I have an "Out of Balance" every time I input invoices into AP- C. Sometimes it says "The record is locked by another user. Do you want to continue" And I say NO. And sometimes I get no error message but when I later go to GL-O to post there is a transaction in RP that is out of balance. The debit to RNI is in the GL-P but the credit to AP is not there. I fix it by deleting the debit in GL-P and then put the transaction in through AP-B.

But this is gettiong tedious. Does anyone have any ideas as to what could be causing this? Do I have to input AP-C at night when no one is in EVO?

Title: Re: AP & GLO Out of Balance
Post by Lynn_Pantic on 09/08/08 at 18:42:02

We have had a number of reports of this but we can't duplicate it or identify the cause. I will post this also to a new section called "Bug Fix Challenge"

6 months of free phone support to the customer that identifies the specifics that cause it to happen so we can fix it.

Here is what we know:

RANDOMLY (as far as we can tell, but as programmers, we know it is not really random)
1. This seems to be Evo only, not Classic but I am basing this only on the users reporting the problem.
2. Invoice is entered in AP-C with no errors; all appears as normal.
3. GL batch is out of balance; the Credit posting to AP is missing
4. Invoice is missing from the aging
5. PO is properly saved as Invoiced and (as applicable) CLosed.

Most of the users that have seen this see it only once or twice per week with no obvious common thread so Carol, if you are getting it all the time, you may be a prime candidate to help us solve it.

You can either delete the entry in GL-P and re-enter the invoice in AP posting to PO/RNI or create the AP enty in GL-P and then enter the AP-B Voucher as Beginning Balance type but that it the short term fix for the symptom, not the cure.