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Evo-ERP and DBA Classic >> Accounting >> INVOICE APPLIED TO WRONG CUSTOMER
http://www.istechforum.com/YaBB.pl?num=1228772953

Message started by Irma on 12/08/08 at 14:49:13

Title: INVOICE APPLIED TO WRONG CUSTOMER
Post by Irma on 12/08/08 at 14:49:13

The sales here are divided by different types, therefore almost every customer has 2 subaccounts but the customer pay us all invoices in one check.

When posting payments one of the checks had a payment for 2 invoices (same customer subaccount 1 and subaccount 2). Before aplying payment to the second subaccount (I normally divide the check in two amounts) the diference was taken as overpayment. At this point I have no way to apply this credit amount since later on I applied payment to the second invoice for subaccount 2. Therefor I have an extra amount in the checking account and a credit amount in the AR aging.

I know that is confusing but I have no idea how to fix it and how to post those payments considering the way sales are oriented and how everything has to be posted using sales module.

thanks

Title: Re: INVOICE APPLIED TO WRONG CUSTOMER
Post by Lynn_Pantic on 12/09/08 at 08:36:52

Enter a negative payment to the customer with the overpayment which will create a voucher and reduce the cash balance. Then apply the credit (overpayment) to the voucher.

If you have the IS Tech program updates installed you can enter the entire check to subaccount 1 and when saving with the overpayment, it will ask if you want to apply the overpayment to another customer. If it doesn't ask you that, then you are way behind on updates.

Title: Re: INVOICE APPLIED TO WRONG CUSTOMER
Post by Irma on 12/09/08 at 09:14:52

I do have the option of applying to other customer. I saw that after the mistake.

I fixed the problem using AR-M I tested it before to see how it worked and I am back in the game now.

Thanks for your help.

Irma