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Evo-ERP and DBA Classic >> Evo Menu & Evo-ERP >> E-Mail failure
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Message started by dashdown on 09/15/09 at 09:43:08

Title: E-Mail failure
Post by dashdown on 09/15/09 at 09:43:08

When an email sent from evo fails to to be delivered, is there a way to have a notification sent to Outlook?

Title: Re: E-Mail failure
Post by GasGiant on 09/15/09 at 09:53:56

If you send an email from Outlook is there a way to tell if it has not been delivered? Do you mean one that bounces or one that goes to a spam box or the ether? If it bounces the notification will be sent to whatever email address you put in TAS-C > EMail Settings in the EMail Address box.

Title: Re: E-Mail failure
Post by David Waldmann on 10/09/09 at 04:18:45

GasGiant wrote:

If you send an email from Outlook is there a way to tell if it has not been delivered?

As a matter of fact, yes.

Open a new message and go to Options. Check off "Request a delivery receipt". Note that this is different than a "Read receipt" which the receiver has the option to Not send, per message or as a default. I'm not sure of the technical aspect of how this works, but somehow the destination server sends a reply. However, this only confirms that the message has been delivered, not that it has been opened or filtered out. The lack of a reply indicates it was not delivered, but there is no positive notice that it wasn't - you'd have to manually follow up.

Title: Re: E-Mail failure
Post by GasGiant on 10/09/09 at 05:19:50

And, oh, by the way, email servers are not obligated to send the header info used to verify delivery, and even those that do are not always able or willing to verify that the email address even exists. So you may get a false positive, or you may get nothing. At least a read receipt actually means something when received. However, I don't see settings for either type of receipt in US-A. :-?

Either way, I don't think that was what the person was asking. I suspect they just want bounce notices sent to Outlook, which is simply a matter of setting up the sending address in US-A or TAS-C.

Title: Re: E-Mail failure
Post by David Waldmann on 10/09/09 at 07:10:23

GasGiant wrote:

At least a read receipt actually means something when received. However, I don't see settings for either type of receipt in US-A. :-?

Colin, you're right. My concern with using Read receipts is that people can choose to not send them. Like I said, I don't know how Delivery receipts work, but so far I guess I've been lucky...

And no, there is no option in Evo to request either. I was just stating that the feature is something already present in the established email protocol, so it could be added to Evo.