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Evo-ERP and DBA Classic >> Sales >> How to process a CC refund.
http://www.istechforum.com/YaBB.pl?num=1269630634

Message started by Brian Snyder on 03/26/10 at 12:10:34

Title: How to process a CC refund.
Post by Brian Snyder on 03/26/10 at 12:10:34

I've read through a few previous posts but I am still unsure on how to go about this.

Customer invoice was for $82.01. We received and processed a credit card payment for $82.01, account balance being zero. Customer returns item, we issue a credit memo for the original amount less restocking fee. We refund his credit card but the customer now has a credit memo on their account for -$59.00.

We started to use AR-M but was unsure how to continue when it asks about manual check or A/P voucher?

Any help would be great. Thanks

Brian

Title: Re: How to process a CC refund.
Post by Lynn_Pantic on 03/26/10 at 17:14:55

Manual check and if you have a Credit Card Pending "bank account" set up, use that, otherwise post to your regular bank account.