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Evo-ERP and DBA Classic >> Sales >> Problem voiding an invoice.
http://www.istechforum.com/YaBB.pl?num=1274462463

Message started by Brian Snyder on 05/21/10 at 10:21:02

Title: Problem voiding an invoice.
Post by Brian Snyder on 05/21/10 at 10:21:02

We had an invoice that we noticed was printed and posted with a freight of $29,000.00. There should have not been any freight charges, just the total of the 12 parts at $179.00

I voided the invoice and got an message that the invoice was going to post with an amount less (-$179.00) than the original amount an would be skipped. I looked at the aging for the customer and the original amount was still there. I tried voiding it again and it said it had already been voided.

I noticed that the SO is now re-opened and there is an additional line item duplicating the first line but with a negative qty and a negative cost of -179.00 which should bring the SO to a zero balance but it shows as a credit. If I print the invoice from that SO it prints as a credit memo of $179.00 but shows no credit for the freight.

So...totally confused on what to do. Voiding an invoice is usually no problem.

So to summarize...
I voided the invoice but it still shows on the aging.
I tried to void it again and it says the invoice has already been voided so it cannot be voided.
The original SO is now re-opened with the original line item qty and $179 amount and a duplicate line item (not added by me) with a negative qty and negative cost which should total zero but shows as a credit of $179.00

Any ideas what to do at this point?

Title: Re: Problem voiding an invoice.
Post by Lynn_Pantic on 05/21/10 at 17:51:22

The reason the void didn't work was because of the freight. The field for freight is 99,999.99 maximum and when you try to void, the negative sign takes up an extra digit. You can use AR-B to create a credit memo for the freight and process a negative sales order (negative quantity, positive price) for the item and then use them to pay off the bad invoice, then start all over.