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Evo-ERP and DBA Classic >> Sales >> reverse customer double pay-- AR-C and
http://www.istechforum.com/YaBB.pl?num=1277332872

Message started by Laura Oliver on 06/23/10 at 15:41:12

Title: reverse customer double pay-- AR-C and
Post by Laura Oliver on 06/23/10 at 15:41:12

A customer paid an invoice twice. ( We should have not deposited, but I was not here.)

So we treated the 2nd check as an overpayment.
I hand wrote the customer a check and mailed it to them. so we are fair and square with them.

1) How do I zero out the customers account (it currenty shows a $3005.00 credit) should I reverse the the overpay?
2) I need to tell DBA about the handwritten check...but how??? do I enter an AP voucher for $3005.00 If so how do I code the check out.

If I reverse the overpay and enter a voucher for the hand written check I will be taking $6010.00 out of my checking account.

I am so confused!!!!
Any and all help appreciated

Title: Re: reverse customer double pay-- AR-C and
Post by Lynn_Pantic on 06/23/10 at 19:54:13

AR-M Enter Customer Refund. Select the credit, then choose Manual Check and enter the check number.