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Evo-ERP and DBA Classic >> Accounting >> customer overpayment due to credit memo
http://www.istechforum.com/YaBB.pl?num=1306439708

Message started by Juan on 05/26/11 at 12:55:08

Title: customer overpayment due to credit memo
Post by Juan on 05/26/11 at 12:55:08

i applied a credit memo with an amt ($1200) in total in error which left a remaining "overpayment" of this amt ($1200)for this customer. please advise how to remove this overpayment from customer aging.

Title: Re: customer overpayment due to credit memo
Post by Lynn_Pantic on 05/27/11 at 07:15:57

If it is truly an error, then your cash is also overstated by $1200. Use AR-C to enter a negative $1200 payment which will create an open voucher on the customer account and reduce cash by the $1200, then use AR-C again and enter a $0 payment and use the credit to pay the voucher to remove both from the aging.

Title: Re: customer overpayment due to credit memo
Post by Juan on 05/27/11 at 07:21:08

Thank you very much, we'll try that
Juan