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Evo-ERP and DBA Classic >> Sales >> Voiding an Invoice
http://www.istechforum.com/YaBB.pl?num=1326750318

Message started by InveCast on 01/16/12 at 14:45:18

Title: Voiding an Invoice
Post by InveCast on 01/16/12 at 14:45:18

We discovered (after posting our sales invoices) that we mistakenly billed a customer $20,085.00 for freight. When attempting to void the invoice through SO-R DBA would only void the sale of the items not the frt amount.

I went into the Voided invoice to see if I could figure out why DBA would not void the frt amount and found that there is not enough space to void such a large frt amount.

I know I could go through GL-B and reverse this portion, but that would not remove it from the specific customer's account. Can anyone let me know how to correct such a situation?

Judy Riley

Title: Re: Voiding an Invoice
Post by Lynn_Pantic on 01/16/12 at 15:15:41

The November 2011 update increases the field size allowed for tax and freight.

Title: Re: Voiding an Invoice
Post by InveCast on 01/17/12 at 06:22:01

Thank you Lynn!

Judy

Title: Re: Voiding an Invoice
Post by khays on 04/24/12 at 10:10:29

same problem with freight on an invoice. Using SO-R 11/22/11 I get a warning that the freight is greater than 9,999.99 and can't be voided with this program - use AR-B to create a credit memo. Is that what I should expect? Lynn's reply in this thread made it sound as though SO-R should just do it.