ISTech Support Forum

ISTech Support Forum
http://www.istechforum.com/YaBB.pl
Evo-ERP and DBA Classic >> Problem Reports - Repeatable >> Key setup error
http://www.istechforum.com/YaBB.pl?num=1382566073

Message started by JAM1967 on 10/23/13 at 15:07:53

Title: Key setup error
Post by JAM1967 on 10/23/13 at 15:07:53

On 21 October 2013, I posted "Not a valid terms code" on the Forum. I had just updated Classic to 7/26/13 SP1 and was getting this error message. I reverted to the 04/04/13 update. The "Not a valid terms code" error disappeared but I now have a "Key Setup Error". This happens when I am trying to enter a line item in SO-A, and I have to use the Task Manager to exit the system. I ran DDCHECK in UT-A but there were no errors.

This "Key Setup Error" error has been on the Forum before, but the only solution I saw was a mention of a 'patch 3' on 6/18/07 by Lynn. Where can I get this patch?

Would appreciate any help in solving this problem.

Thanks
John M

Title: Re: Key setup error
Post by Lynn_Pantic on 10/24/13 at 17:44:14

If you are on 4/4/13, you are WAY beyond a patch from 2007. Some index is out of whack but our recommendation will be to move forward and resolve the Terms issue rather than revert to an older version.

Title: Re: Key setup error
Post by JAM1967 on 10/25/13 at 20:07:11

Lynn,

Thanks very much for your response. I had already resolved this issue, on my desktop computer, by a tedious and long-drawn out process of trial and error.

I had saved most of your upgrades, and starting with a 2008 upgrade, I progressively installed about every second or third upgrade. The final successful installation was the 04/04/13 upgrade and there are no error messages. I don't have the courage to try to install 07/26/13 yet!

I have another installation on my laptop computer and tried the same sequence, but I have not been successful, and am getting about 3 different error messages. I want to try a couple of things and if still unsuccessful will post to the Forum.

Thanks
John M