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Evo-ERP and DBA Classic >> Sales >> SO - AR open balances
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Message started by JereC on 12/16/13 at 15:43:43

Title: SO - AR open balances
Post by JereC on 12/16/13 at 15:43:43

I have several accounts that need fixed. The customers paid their account in full with a deposit and I applied the money to AR-N, however the accounts still show an open amount. How do you get these deposits applied and cleared off the account.

Also, I have accounts that have open balances because of errors I have made, what is the best way to clear these off? When I have applied CM or reversals I have not been successful and just end up creating a trail of errors. Basically I don't understand the correct procedures for using the CM, NSF and reversal. I obviously need help understanding this.

Thanks so much,
Jere'

Title: Re: SO - AR open balances
Post by Lynn_Pantic on 12/17/13 at 09:17:27

If you show an open credit or deposit and an open invoice, use AR-C and enter a $0 payment and use the credit to pay the invoice. If you assign a sales order number in AR-N prior to invoicing, the program will automatically apply the deposit to the invoice and print a receipt showing the deposit applied and net balance due.

Fixing open entries is done the same way. Use AR-B and enter vouchers or credits to offset, then AR-C and enter a $0 payment and take the credits against invoices.

Title: Re: SO - AR open balances
Post by JereC on 12/18/13 at 16:11:24

Lynn,

I tried your suggestion after creating another trail of errors I finally got it fixed but really don't know how I did it.

If we update DBA to the newest version does it have an easier process of fixing the sales account errors in AR.

Thanks so much for your help.

Jere'