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Evo-ERP and DBA Classic >> Sales >> AR - OVERPAYMENT ON DEPOSIT NEEDS FIXED
http://www.istechforum.com/YaBB.pl?num=1388787611

Message started by JereC on 01/03/14 at 15:20:11

Title: AR - OVERPAYMENT ON DEPOSIT NEEDS FIXED
Post by JereC on 01/03/14 at 15:20:11

Customer overpaid on deposit and I have tried to create a voucher in AR-B to clear it off the books but I keep adding to the amount. I entered as an AR voucher and credited the sales account. Is there another step to take to clear this off?

Title: Re: AR - OVERPAYMENT ON DEPOSIT NEEDS FIXED
Post by Lynn_Pantic on 01/04/14 at 09:24:50

If you want to get rid of an excess credit/deposit, enter a voucher to net it to 0 and then use AR-C and process a $0 payment to clear the aging

Title: Re: AR - OVERPAYMENT ON DEPOSIT NEEDS FIXED
Post by JereC on 01/06/14 at 09:44:59

Why can't I do this correctly? I went to AR-B and entered the amount as an AR voucher and credited the account. Then went to AR-C and entered as a 0.00 payment. I still have a balance, however it has now tripled the amount. I can't get rid of this overpayment.

Title: Re: AR - OVERPAYMENT ON DEPOSIT NEEDS FIXED
Post by kevind on 01/09/14 at 13:34:30

This is what I do for excess deposits in the Customer Deposit Screen
that I need to refund as a check or CC credit:
1. Use AR-C to put the deposit on account as an overpayment
2. Process a Customer Refund on that amount using AR-M
3. If it will be refunded as a check, print a real check from AR-M
4. If the refund will be a credit on their Credit Card, print a 'check' with AR-M using the DBA Checking account that the uncleared CC charges go to.

If it was just a mistake when the deposit was entered, you still need to do number 1 above, but instead of processing a customer refund, enter a AR Voucher like you would for a misc charge to the customer (freight, service charge, etc.) and then use AR-C to wash these out.

Now that I'm reading what I'm typing, if it was just a entry mistake in Customer Deposits, you could just enter an AR Voucher, then use AR-C to 'pay' the voucher with the deposit.

Title: Re: AR - OVERPAYMENT ON DEPOSIT NEEDS FIXED
Post by JereC on 01/10/14 at 12:37:46

Kevin,

Thank you so much for the reply. I totally get what you are saying and I did an AR voucher and tried to do the AR-C to pay it but I end up somehow doubling the overpayment and the AR-C will not let me select the voucher I made. We ended up adjusting freight on another order to make the adjustment, however, I'm still at a loss of my mistake. Frustrating!!!

Title: Re: AR - OVERPAYMENT ON DEPOSIT NEEDS FIXED
Post by kevind on 01/13/14 at 08:22:19

Maybe when you went to pay the voucher with the credit you entered the payment amount into AR-C.

To Apply a Credit to a Debit in AR-C, you specify a $0 payment. It will want you to enter a check number ( I use 1 ), and also a Deposit Number ( I use 1 there too ). Then in the payment screen, you select the Credit and Debit. This results in a payment of $0.

Title: Re: AR - OVERPAYMENT ON DEPOSIT NEEDS FIXED
Post by JereC on 01/15/14 at 16:40:34

Thank you so much for the help, finally got it cleared off.

Jere'

Title: Re: AR - OVERPAYMENT ON DEPOSIT NEEDS FIXED
Post by podell on 04/24/14 at 08:56:13

you can actually just go in and delete a deposit. no vouchers needed, It just backs everything out. If they actually overpaid then just do a refund check as mentioned before in prior post.

Title: Re: AR - OVERPAYMENT ON DEPOSIT NEEDS FIXED
Post by JereC on 04/25/14 at 10:47:16

Thanks for the reply on this post. I need all the advice I can get with DBA. I have added this to my notes!!!!