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Evo-ERP and DBA Classic >> Problem Reports - Repeatable >> Kudos to IS Tech Support
http://www.istechforum.com/YaBB.pl?num=1392819432

Message started by David Waldmann on 02/19/14 at 07:17:12

Title: Kudos to IS Tech Support
Post by David Waldmann on 02/19/14 at 07:17:12

I just would like to say that, in spite of a few ongoing issues, IS Tech Support has been doing a FANTASTIC job with bug fixes and real user enhancements, especially in the last 1-1/2 to 2 years.

I just noticed (6 months later!) that an enhancement I had asked for* was in place. So I was perusing the BugTracker to see what else has been fixed that I might have missed. I'll admit - I'm a bit of a perfectionist, and may have some weird ideas about how things "should" be done, so I've entered a lot of Bug Reports. But in spite of that, 39 out of the 48 issues I've reported have been fixed, and the remaining 9 are assigned. This in addition to some issues that were too time sensitive to bother reporting and were handled directly.

DBA/Evo still does some strange things once in a while, for no apparent reason. But I have to say that if you can repeat the problem, IS Tech can, and usually will, fix it.

* BugTrack report:
Summary 0000310: Emailing Statements uses the same File Name for every customer
Description I suggest appending the customer code, otherwise they just get overwritten with every new statement generated and there is no audit trail.

Title: Re: Kudos to IS Tech Support
Post by Dave Miller on 02/19/14 at 08:03:21

I would like to second that! I recently had an issue that required significant support from Allen and Lynn. Allen wrote a program to fix my issue, and through considerable effort found what we were doing wrong so we could change the process to prevent additional occurrences. My IT guy always tells me that "you can't fix stupid". He is wrong! Lynn and Allen CAN.
Thanks to the ISTech team.

Title: Re: Kudos to IS Tech Support
Post by BurrKing_Mfg on 02/20/14 at 08:45:28

I will also jump in on this thread.

Lynn and Allen have been great to work with. Its great to see the old DBA really EVOLVE into a one of the best programs in the market.

I think we are always going to see somethings we don't understand, things that don't work like we think they should, but when we have an idea they do listen, and when there's a problem you can get support.

I'm excited to see what will change next!

Long Live EVO-ERP!

James