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Evo-ERP and DBA Classic >> Sales >> email testing
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Message started by TimO on 02/24/14 at 13:45:48

Title: email testing
Post by TimO on 02/24/14 at 13:45:48

We upgraded from DBA classic to Evo-Erp about a week ago and have been struggling with emailing. I have been using the test option is US-A with no success. I have been getting real familiar with the error message "Test failed. Either you have not setup your SMTP or ..." I have tried a few differect email acoounts. The last one I tried was yahoo. Here are the options I used. smtp.mail.yahoo.com, SMTP port # 465 (also tried 587 and 25), username@yahoo.com, yahoo password. We are using Norton internet security and it will not allow me to use port 25 as it has high security for that port. I feel there is something in Norton preventing the test from working but I cannot find anything that specifically states what options to change. Any ideas? Tim

Title: Re: email testing
Post by shadowcaster on 02/25/14 at 13:44:35

disable norton ?

Title: Re: email testing
Post by TimO on 02/26/14 at 11:40:50

Can't disable all of Norton, I have Windows firewall turned off. Norton has a lot of options. I went into exceptions and set a few by program name but to no avail.

Title: Re: email testing
Post by Kelloggs on 02/27/14 at 15:37:38

The only setting you need to disable on norton is the firewall.
If disable and you can not email. It must be something else.

https://support.norton.com/sp/en/us/home/current/solutions/v64908971_NIS_Retail_2012_en_us

8-)

Kelloggs

PN:
Do you have an IT employee? Do you have a company firewall?.
It can even be your router that is blocking the ports that you are trying to use.

:-[

Title: Re: email testing
Post by TimO on 03/05/14 at 12:17:06

:) Finally got evo-erp test email to work.
We run a fairly simple network. Evo-erp is running in a 3 station peer-to-peer environment. My test was run on a computer that is plugged into the internet through a D-Link DIR-655 router to Charter Cable's internet hardware. We are also running Norton internet security. Thankfully, I didn't have to change any parameters to the hardware or software.
Finding the right combination of smtp addresses and ports took a little time. I was using aol and yahoo email addresses and there were a couple of different smtp address and port assignment suggestions.
I ended up using smtp.aim.com and port 587. Tried using smtp.mial.yahoo.com and our yahoo account. It worked but was more sensitive as I had to force 'STARTTLS' during testing. On the EVO-ERP email testing screen I set the user name and all email address fields to the same email address. I know I sent the email back to myself but it eliminated the confusion of which field was 'From:' and which was 'To:'
Things I tried. Using 'Telnet' did not help much except to learn that I could establish a connention. I downloaded 'SMTPConsole.exe' (it's free) and was able to do some handshaking which included password verification but I could not send an email. The SMTP servers would not accept an email from an IP address. Lastly, I downloaded a free copy of Febooti's AutmaticWorkshop. I followed their setup instructions and started experimenting with an email task. The log reporting was a great help. Still, it took me a few hours to come up with the two solutions that worked.
Thanks for your comments and interest. Tim

Title: Re: email testing
Post by Lynn_Pantic on 03/07/14 at 20:19:25

We can provide an outbound SMTP relay address email account through the evoerp.com server if you are unsuccessful in getting your email to work but your ISP must allow access to either port 25 or 465.