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Evo-ERP and DBA Classic >> Sales >> Sales Deposit error
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Message started by JereC on 03/28/14 at 13:38:42

Title: Sales Deposit error
Post by JereC on 03/28/14 at 13:38:42

My customer made a deposit of 2850.00 which paid the order in full. I checked the check register and it showed up as 2850.00. Today I invoiced this account and it shows a deposit of $1576.00 with a balance due. DBA won't let me void the invoice, the message says there is an unposted invoice pending against it and to post the new invoice. When I do that there is no invoice to post. How to I fix this problem and really curious how it happened?

Jere'

Title: Re: Sales Deposit error
Post by cellis on 05/21/14 at 08:41:32

Are you certain the invoice posted? You could try reprinting the invoice (to screen) and when you close the screen it should ask you if you want the invoice to be marked as printed....tell it NO. Then you can try going back in to release the order again to create a new invoice and you will get a new chance to apply the deposit in the correct amount. Of course, this will only work if the invoice isn't actually posted to their account which is what it sounds like since you are getting the unposted invoice message. It may not work, but it could be worth a try.