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General >> What is IS Tech Support? >> What is IS Tech Support?
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Message started by Lynn_Pantic on 03/07/03 at 21:44:40

Title: What is IS Tech Support?
Post by Lynn_Pantic on 03/07/03 at 21:44:40

IS Tech Support (ISTS) is an independent company offering technical support for DBA software via email, phone, on-site visits and this forum. We also offer regular program updates which include both the bug fixes released by DBA and other enhancements our programmers have developed. ISTS is owned and primarily operated by Lynn Pantic, who was a DBA Technical Support employee from 1995 through 2002 and Product Manager for the latter years of her tenure at DBA. ISTS also contracts with selected programmers familiar with DBA and the TAS language and carefully screens and tests both the enhancement programs and the add-on programs offered on the www.istechsupport.com site.

This forum is free to all DBA users but other support options are available for a fee, typically a monthly charge for email or phone support and a per program charge for add-on programs. Enhancement programs and DBA updates are provided to paying support subscribers at any level for no additional charge.

Title: Re: What is IS Tech Support?
Post by LCFRIDAY on 04/23/03 at 13:18:22

Hi Lynn,

I am needing clarification. As far as the technical support, if an upgrade takes improperly or something else were to happen with DBA, will DBA tech support have problem with dealing with a problem that me stem from an IS Tech upgrade. That is if you still have DBA support time. I understand your company, but I need to expalin it to my plant manager who approve this type of transactions.
Thanks......

Title: Re: What is IS Tech Support?
Post by aricon on 04/23/03 at 13:57:16

If there is a problem with an ISTS enhancement or add-on, DBA will [glb]NOT[/glb] provide technical support for that.

Title: Re: What is IS Tech Support?
Post by Lynn_Pantic on 04/23/03 at 14:05:27

Before you can apply any ISTS updates, you need to get your DBA updated to version 2002.4. That version is a straight DBA update and any issues involved with applying that update can be resolved with their technical support although ISTS can help too if you are a support subscriber.

Once you are on 2002.4 and begin installing ISTS updates, you can tell whether any program has been modified by ISTS by looking in the top margin of the screen when you are in the program. If it is a straight DBA program, it will say something like "GL-F Print Financial Statements" in which case you could get support from DBA although ISTS will also support the DBA programs. If it says something like "SO-B Print Acknowledgements - ISTS Enhancement 2/28/03" then DBA will not help you and you need to contact ISTS.

As for installing future updates, once you are an ISTS subscriber, it is recommended that you always install updates from the ISTS site. Our updates will always include anything released by DBA. Ever since 2002.4 was released, DBA has taken the stand of not making any updates to the TAS 5 version of DBA other than essential bug fix patches and those patches will always be included in the ISTS updates.