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Evo-ERP and DBA Classic >> Accounting >> problems when printing invoice
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Message started by dlindeman on 11/24/03 at 12:02:21

Title: problems when printing invoice
Post by dlindeman on 11/24/03 at 12:02:21

Hello!!
I hope someone can help me!? I go and release one invoice at a time and when I release the invoice nothing is different but when I go and print that invoice a little box pops up and says
Customer """" was not found. Invoices for this Customer will not printed. I hit the o.k. box and it goes threw everything normal. I post the invoice and it works. I go and check if it is in the AR and it is, I check the invoice totals for the month and it is there also. Does anyone know how I can get rid of this? I tried reindex two of the files arinvl and arinv. Any other suggestions?? Thank you in advance!
Diana

Title: Re: problems when printing invoice
Post by aricon on 11/24/03 at 15:01:46

Try using the Pervasive Re-build utility on ARINV, ARINVL, and BKARCUST. Usually best to use index 0 for that utility.

Title: Re: problems when printing invoice
Post by Lynn_Pantic on 11/24/03 at 15:33:51

Don't need to rebuild. Scroll all the way to the top of the list of sales orders on the opening SO-A screen that lists the orders. You have a blank one at the top of the list. Delete it.

Title: Re: problems when printing invoice
Post by aricon on 11/24/03 at 17:22:05

OK, new one for me. Know what causes it?

Title: Re: problems when printing invoice
Post by Lynn_Pantic on 11/24/03 at 19:39:19

Nope, wish I did, if I did, I could make it go away....

Title: Re: problems when printing invoice
Post by dlindeman on 11/25/03 at 06:02:38

I tried both of your plans and nothing worked. THere was not a blak one in the so-a. I did find one that had a date 01/01/09 so.. I deleted that one and also went through and seen if there was something else that was funny. I rebuilt before I did the searching so.. would I have to rebuild again? I also check in maintain database if there was something that goofy in the bkarcust and also in the arinvl and arinv but there were no blank lines or nothing that looked goofy in the beginning. Any other suggestions?? Thanks alot!
Diana Lindeman

Title: Re: problems when printing invoice
Post by Lynn_Pantic on 11/25/03 at 06:34:02

Still sounds to me like a blank customer code. In SO-A opening list, change the serarch key to customer code and then go to the top of the list, see if there is a record with a blank customer code.

Title: Re: problems when printing invoice
Post by dlindeman on 12/16/03 at 12:03:36

Lynn,
How would I change that sales order so.. there is a customer code on it? Or how would I change the location on that sales order? It will not let me delete it. Why??
Thanks for you help!
Also could you please call or e-mail me regarding our customs and also regarding the tech support and what we will have to do with that after the first of the year in regards to getting on your program Thanks!
Diana