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Evo-ERP and DBA Classic >> Accounting >> Customer Credit Card purchase - Partial refund
http://www.istechforum.com/YaBB.pl?num=1071782229

Message started by kevind on 12/18/03 at 13:17:09

Title: Customer Credit Card purchase - Partial refund
Post by kevind on 12/18/03 at 13:17:09

What would be the proper procedure to refund a customer for a partial return of a sale?

We had a customer return 1 item from an order of several. It was paid by Credit Card. We have Credited the Customer's credit card, but are not sure of how to process this through DBA.

The Purchase was made a couple of weeks ago.

Any guidance would be appreciated.

Title: Re: Customer Credit Card purchase - Partial refund
Post by Lynn_Pantic on 12/18/03 at 15:04:49

First, you need to process a negative sales order for the returned item to get the inventory back into stock and a credit balance on the customer account. Then use AR-M to process a refund, and if you have a special bank account set up for pending credit card payments, process it through that account and then transfer the funds from your operating account when they withdraw the funds.