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Evo-ERP and DBA Classic >> General DBA Topics >> Help! Cannot open Classic or EVO
http://www.istechforum.com/YaBB.pl?num=1306858390

Message started by Brian Snyder on 05/31/11 at 09:13:10

Title: Help! Cannot open Classic or EVO
Post by Brian Snyder on 05/31/11 at 09:13:10

Came into work this morning and tried to launch DBA Classic and got the message "An Error occurred when trying to load Btrieve: Error: 3012"

I tried to launch EVO and got the message: Error #3012 Unidentified error. File name BKSYMSTR. Program name C:|dbamfg\evoerpmenu.rwn EXE path: C:\ISTS

Tried a reboot and got a message about a Database Service Manger with this info:
C:\DOCUM~1\Prebco\LOCALS~1\temp\WER9bb8.dir00\NTDBSMGR.EXE.mdmp
C:\DOCUM~1\Prebco\LOCALS~1\temp\WER9bb8.dir00\appcompt.txt

Any help would be appreciated.

Brian

Title: Re: Help! Cannot open Classic or EVO
Post by Kelloggs on 05/31/11 at 09:18:57

Need more info:

Windows Version, Pervasive Version.
Is PSQL Running?
Is this the only computer with that problem?
Can you open the :\DBAMFG Drive?
Do you have server?

:-/

Title: Re: Help! Cannot open Classic or EVO
Post by Brian Snyder on 05/31/11 at 09:36:56

It's up and running now. I'm not sure if this could have anything to do with it but I downloaded the newest version of Adobe Reader the other day and it also installed a McAfee virus scanner in which we already have a virus program. So I decided to uninstall it, reboot and now it's all good. I hope that is all it was.

Brian

Title: Re: Help! Cannot open Classic or EVO
Post by Lynn_Pantic on 05/31/11 at 21:09:47

For future reference, (in case anybody stumbles upon this thread trying to solve another issue) Pervasive Status codes in the 3000 or 3100 series generally indicate a network related issue. Start with network hardware, firewalls and permissions. My guess is that whatever you downloaded changed something on that front.