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Evo-ERP and DBA Classic >> Sales >> INVOICE HEADER BLACK BAR
http://www.istechforum.com/YaBB.pl?num=1457642523

Message started by HB on 03/10/16 at 13:42:03

Title: INVOICE HEADER BLACK BAR
Post by HB on 03/10/16 at 13:42:03

When printing invoices on some occasions the header of the invoice appears to be a black bar instead of the chosen picture (BMP). Printing to the screen shows the correct header but printing to the printer or even emailing results in the black bar. Reprinting usually corrects this.
Does anybody have an idea what may cause this erratic behavior?
This happens in EVO and Classic

Title: Re: INVOICE HEADER BLACK BAR
Post by gtladmin on 03/11/16 at 07:10:48

HB, this is a long standing issue in the program (there are quite a few threads on it in this forum). Many suggestions have been put forth to reduce the occurrence, but no one has a successful answer on completely eliminating the issue. Suggestions I remember are:

• If you need to preview to screen, print to PDF instead of to the printer and it always seems to print correctly for the image on any Evo report.
(just an FYI, it will never or rarely ever seem to show the black box on a print preview, so it's not a good check to use)
• I've had some users say if they don't preview but just print directly to the printer they have more success than not in preventing the black image box
• Some people have suggested making your image file 300x300 or less
• suggested to try changing the image bit size to 8 or 16bit
• use black and white instead of a color logo.

You can try any or all of these to see what works best to cut down on the black boxes.

Hope that helps.

Title: Re: INVOICE HEADER BLACK BAR
Post by HB on 03/11/16 at 09:41:21

Thanks for the response and the suggestions. Now I don't feel so alone anymore :-)

Title: Re: INVOICE HEADER BLACK BAR
Post by Lynn_Pantic on 03/11/16 at 10:30:47

The latest (2016.1) release of Evo has a new EVOERP.EXE that (purportedly) has some changes to it that address this issue,

Title: Re: INVOICE HEADER BLACK BAR
Post by Missy Burke on 08/03/16 at 05:33:41

Does anyone have an update on this issue, that the 2016.1 update fixes this?

Title: Re: INVOICE HEADER BLACK BAR
Post by David Waldmann on 08/10/16 at 08:49:30

Lynn_Pantic wrote:

The latest (2016.1) release of Evo has a new EVOERP.EXE that (purportedly) has some changes to it that address this issue,

Since that update we have never had a black box ;D ;D ;D

Used to happen 5-10% of the time, only on Traveler Thumbnails for us, never on customer/vendor docs.

Title: Re: INVOICE HEADER BLACK BAR
Post by Missy Burke on 08/10/16 at 09:58:02

That's great news! Thanks for the response.