ISTech Support Forum

ISTech Support Forum
http://www.istechforum.com/YaBB.pl
Evo-ERP and DBA Classic >> Installation >> Install Patches greyed out.
http://www.istechforum.com/YaBB.pl?num=1493214967

Message started by cmsk on 04/26/17 at 06:56:07

Title: Install Patches greyed out.
Post by cmsk on 04/26/17 at 06:56:07

When we go to install patches, the list will populate and Check for Patches remains 'clickable' but Install Patches is NOT. It's greyed out.

If I exit out of the Updates (SM-V or the upper right IsTechSupport link) a bunch of times to reload the Patch list, it'll eventually let me click the Install Patches.

Any ideas what could be causing this?

Title: Re: Install Patches greyed out.
Post by David Waldmann on 04/26/17 at 08:02:19

Clicking the Update Available link on the tool bar will (should) never let you install them - that's only for notifying.

However, SM-V should always work. And does for us, if/when it loads. In the last couple/few months (since 2017.1?) about half the time the little box says "Loading...." but it never does.

Title: Re: Install Patches greyed out.
Post by cmsk on 04/26/17 at 08:06:48

Well clicking the link in the tool bar brings up the same Update program as SM-V.

Next time there are Patches I'll try just going to SM-V and see what happens.

Loading does seem to take a bit longer than I'd expect, but I don't have anything to compare it to, as we've only just updated to 2017.2 from an older 2011 version and never used the Patch program prior.

Title: Re: Install Patches greyed out.
Post by prophet on 04/26/17 at 10:17:49

The update link on the tool bar allows you to view the patches only. If you want to install the patches you need to use SM-V. Only one user really needs to check and install patches so all other users should In EVO go to Settings US-A and under the Misc. tab, make sure the Disable Check for Updates at Login is checked.

Title: Re: Install Patches greyed out.
Post by cmsk on 04/27/17 at 07:00:35

Well I did the Patch update this morning from SM-V and it did allow me to Update, i.e. no grey button.

I find it very odd that the link on the tool bar brings up the exact same program, but it doesn't let you Patch from there.

Is there any way for an Admin to disable other users from doing the Updates, or does each user need to do it at their level?

Title: Re: Install Patches greyed out.
Post by Lynn_Pantic on 04/27/17 at 07:30:09

The program is called from different places passing different parameters which control what it does. The IS Tech toolbar on the menu calls it in a view only mode so any user can check to see what patches are available and click the What's New link to see exactly what they address. SM-V on the menu calls it in active mode so by restricting who has access to SM-V you can control who actually has the ability to download them. Downloading at SM-V by any user updates all users.