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Evo-ERP and DBA Classic >> Sales >> Voiding invoices
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Message started by JereC on 05/31/17 at 11:58:01

Title: Voiding invoices
Post by JereC on 05/31/17 at 11:58:01

Does SO-R really void an invoice? I needed to void an invoice in order to apply a deposit to it. I voided through SO-R which then prompted me to reopen the sales order. I reopened the sales order which now only shows the freight amount, not the whole sales amount. The invoice still shows up in AR-A.

I posted the deposit to the SO. Now, if I go look at the invoice it does not show the deposit. The S0 only shows the freight. It's a mess.

Is there a better way to void an invoice?

Any ideas how to fix the above situation?

Jere

Title: Re: Voiding invoices
Post by prophet on 06/01/17 at 07:56:25

Check the aging and see if the invoice still shows up there. And Yes voiding the invoice in SO-R is supposed to void the invoice and open the SO backup. There is a couple of files that it touches so its best to contact your rep if you have one to help you clean it all up.

Title: Re: Voiding invoices
Post by JereC on 06/05/17 at 08:46:08

Thanks so much. Voiding the invoice did not open the sales order. Yep, probably have to get additional help.