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Evo-ERP and DBA Classic >> Problem Reports - Repeatable >> SO-O-C EMAIL
http://www.istechforum.com/YaBB.pl?num=1611067963

Message started by Quirk on 01/19/21 at 07:52:43

Title: SO-O-C EMAIL
Post by Quirk on 01/19/21 at 07:52:43

When I attach a file to an email invoice EVO locks up. It does not recover and I must use Task Manager to close EVO. I would like to attach scanned BOLs to Invoices. Currently I need to email them separately. I get the same result with SO-F.

EVO 2020.3
Pervasive 13.20
Windows 10 Pro

Title: Re: SO-O-C EMAIL
Post by prophet on 01/19/21 at 10:57:50

I would start by going into you Settings then US-A and go to the Email tab. First make sure all your settings are correct. then click on the TestEmail button. See if that is successful. If it isn't the program should give some indication of what's going on.

Title: Re: SO-O-C EMAIL
Post by Quirk on 01/20/21 at 07:37:06

Email tests fine. Email works. When I click Att the message PROCESSING DATA PLEASE WAIT pops up and EVO is frozen. Processing Data never goes further.

Title: Re: SO-O-C EMAIL
Post by prophet on 01/20/21 at 10:10:18

What do you mean when you click at the message?

Title: Re: SO-O-C EMAIL
Post by Quirk on 01/20/21 at 13:15:14

Att as in Attach. When I left click on the small box labeled Att next to the space to find the file name for the file I want to attach.

Title: Re: SO-O-C EMAIL
Post by prophet on 01/20/21 at 15:35:40

Hmm, seems to work fine on my system. That being said if your on the latest update make sure all your patches are installed. In EVO SM-V is where you want to go to do that. Is this problem exclusive to your workstation or do other workstations have the same issue?

Title: Re: SO-O-C EMAIL
Post by Quirk on 01/21/21 at 12:22:36

I was sending an acknowledgment SO-B email, I noticed that the pop-up was covering the file search window. I moved the search window, attached the file and emailed it. In SO-F and SO-O that window is hidden and I cannot access it.

Title: Re: SO-O-C EMAIL
Post by prophet on 01/21/21 at 18:00:59

why don't you in EVO go to Settings and then US-C and Reset Screen Size/Locations first. So are you saying when you clicked on the ATT button the screen was not in focus and hidden behind your other screens? I have seen that with happen from time to time when users are using duel screens. Sometime you will have a window get stuck in-between monitors.