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AR-C One Check Two Customers (Read 961 times)
Lenette
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AR-C One Check Two Customers
07/07/03 at 17:26:39
 
We have a customer that recently merged all their location's AP duties to one central clearing house.  Because of this change, we received a check for $1824.44 (Invoice for $1834.44 & a Credit Memo for $10.00) which is payment for two of our customers (ABC & XYZ).
 
I can fake the system with an overpayment (full amount) to ABC Company but how do I handle the Credit Memo?? undecided
 
Also, I thought I once saw a screen where I could merge two customers... was I dreaming? ???
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Version: Current (always current on patches)
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Lenette Egan
McDantim Inc
Helena, Montana
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Lenette
Senior Member
****


That's why they call
it work!!

Posts: 461
Gender: female
Re: AR-C One Check Two Customers
Reply #1 - 07/07/03 at 17:35:02
 
OOPSS.. I found where you merge the two customers.
 
I still need to know what to do if I can not merge them?
Lenette
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Version: Current (always current on patches)
Build - 05/21/19 T7-7iR11
Pervasive 12.00 - EVO seats 15 DC seats 5
DBA since 2002

Lenette Egan
McDantim Inc
Helena, Montana
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Lynn_Pantic
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Re: AR-C One Check Two Customers
Reply #2 - 07/07/03 at 17:51:56
 
I would enter it as if it were 2 separate checks from the separate customers for the separate amounts.
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Lynn Pantic
IS Tech Support
lynn@istechsupport.com
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Lenette
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Re: AR-C One Check Two Customers
Reply #3 - 07/08/03 at 09:05:07
 
Lynn,
I was going to do that... but one amount is a $10 credit memo.  When I enter a negative $10 for payment it prompts me for NSF or Reversal.  If I select Reversal it does not allow me to offset the credit memo.   ???
Lenette
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Version: Current (always current on patches)
Build - 05/21/19 T7-7iR11
Pervasive 12.00 - EVO seats 15 DC seats 5
DBA since 2002

Lenette Egan
McDantim Inc
Helena, Montana
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Lynn_Pantic
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evolution (n) -
gradual change to a
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Re: AR-C One Check Two Customers
Reply #4 - 07/08/03 at 12:02:51
 
Now I understand.  You have the following:
Customer XYZ has open invoice $1834.44
Customer ABC has open Credit Memo $10
You have a single check of $1824.44.
 
1.  Enter a Credit Memo for $10 to XYZ
2.  Enter a voucher for $10 to ABC.  Post to the same GL account as the credit memo entered in item 1 so they cancel out.
3.  Enter the $1824.44 check as payment to XYZ and select the $10 credit memo along wioth the open $1834.44 invoice.
4.  Enter a $0 payment to ABC and choose the $10 Credit Memo and the $10 Voucher to clear them from open Aging.
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Lynn Pantic
IS Tech Support
lynn@istechsupport.com
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Lenette
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That's why they call
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Posts: 461
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Re: AR-C One Check Two Customers
Reply #5 - 07/08/03 at 13:58:36
 
Lynn, THANKS!  THAT WORKED JUST FINE!!  Grin Lenette
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Version: Current (always current on patches)
Build - 05/21/19 T7-7iR11
Pervasive 12.00 - EVO seats 15 DC seats 5
DBA since 2002

Lenette Egan
McDantim Inc
Helena, Montana
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