Wednesday we voided an invoice that had been created and posted on Monday.  Too many line items had been released and therefore too much was invoiced.  When we tried to void it, it only partially worked.  It created a credit memo invoice for $0.  The inventory item was not changed nor was the original sales order.  When we go back in to try to void it again to complete the void we get  a message that it has already been voided.  
What triggered our finding the problem was the inventory item went negative.  
We have used AR to credit the original invoice and done some deleting and re-adding of line items in the sales order to fix it.  But what would have prevented the void from completely working in the 1st place?  The fact that it was posted?  or the Negative Inventory quantity?  
This has happened before (the void not completely working) but we are not sure of all the circumstances.

Actually ISTS has fixed most of these problems with some of their latest patches and enhancements. Might want to sign up and get those.

As I indicated, ISTS HAS in fact fixed this. You would need to sign up for the service (I mean, come on...it's CHEAP!!), and then install the updates and your problems will not reoccur. Plus you get lots of other stuff.

Laura,
 
Not to be dense here....but, why would you pay for something and then not use it? ???

Hi All,
 
I have updated with Lynn and have been a member since she started and I have just had this problem so no it is not fixed yet!
 
I also have another problem that has just started within the last 3 months, example, on certain SO we have, say 6 line items, today we ship 5 out of the 6. tomorrow we ship the last line item, on the PS and invoice all the 2nd line descriptions from the previous 5 are printed on both! Like I said we have never, in three years, have had these things happen..

Lorne asked:    Not to be dense here....but, why would you pay for something and then not use it?    
 
The main reason was/is to support Lynn.  And to show her how much I appreciated her.    Also I knew that I would eventually upgrade and she would have hours of work in it.   Also I want ISTECH to be successful.    
 
To be fair, all I pay is $420.00 a year.   That is the cheapest plan.   But I don't feel guilty using the free forum, and when I decide to download the upgrades, I will have hopefully contributed my fair part.
 
We are a small podunk company.

Replying to Reliant Mold, reply#8 with 2nd invoice printing comment lines.  
 
When printing an invoice via SO-F, there is a question that says "print comment lines? Y or N"  Our default is "Y", but we have found if we override this to"N" the comment lines for the other items (i.e. 2nd line descriptions) do no appear on the invoice.  Why not give this a try?