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AR-E Statements (Read 1238 times)

Carla Browser Posts: 37 Gender:	AR-E Statements 03/09/04 at 11:08:03 A customer has requested a statement of their account on all open items (both debits and credits). I tried to use AR-E, but it won't give me a report - it looks just like a template when I view it. I use AR-N to put deposits in. Is there another place to run this type of report? ??? Thanks.
Back to top	Carla W. PSI Polymer Systems Hickory, NC phone: 828-345-6264 fax: 828-345-6265 IP Logged

aricon Active Member Systems Consulting-See website for products! Posts: 1283 Gender:	Re: AR-E Statements Reply #1 - 03/09/04 at 11:52:06 Check the customer record in AR-A and see if the Send Statements is set to yes. If it is not, change it and then run AR-E again.
Back to top	Sincerely, Lorne Rogers President Aria Consulting & Implementers Ltd. Phone: (780) 471-1430 Fax: (780) 471-4918 E-mail: lrogers@ariaconsulting.net IP Logged

Carla Browser Posts: 37 Gender:	Re: AR-E Statements Reply #2 - 03/09/04 at 13:04:22 Lorne, Thanks - it was set to N, so I changed it to Y and it works. However, it shows a total due at the bottom, and it should be zero for this account. It looks as though the balance column is not deducting the deposit on accounts (did that make sense?). Carla
Back to top	Carla W. PSI Polymer Systems Hickory, NC phone: 828-345-6264 fax: 828-345-6265 IP Logged

aricon Active Member Systems Consulting-See website for products! Posts: 1283 Gender:	Re: AR-E Statements Reply #3 - 03/09/04 at 13:06:57 Lynn could comment more accurately on this, but if memory serves, there IS a problem with deposits and the statements....but memory may also be wrong.....
Back to top	Sincerely, Lorne Rogers President Aria Consulting & Implementers Ltd. Phone: (780) 471-1430 Fax: (780) 471-4918 E-mail: lrogers@ariaconsulting.net IP Logged

Carla Browser Posts: 37 Gender:	Re: AR-E Statements Reply #4 - 03/09/04 at 13:12:53 Okay - luckily this customer only has one outstanding invoice, so I can just type them a statement! I'll check back to see what Lynn says also! Thanks again!
Back to top	Carla W. PSI Polymer Systems Hickory, NC phone: 828-345-6264 fax: 828-345-6265 IP Logged

Cyndee Pappas Senior Member EVO~ERP 2006.1 02/28/06 update Posts: 258 Gender:	Re: AR-E Statements Reply #5 - 03/09/04 at 13:18:07 When the print window comes up, there are a bunch of options to select how the program behaves. One of them is "Show Customer Deposits?" and another is "Include Deposits in Balance Due". You might check different combinations to get the results you want.
Back to top	Cyndee Pappas Industrial Data Systems EVO~ERP 2006.1 with 02/28/06 update Client/Server Win2000 Server Pervasive SQL 2000i IP Logged

Lynn_Pantic Administrator evolution (n) - gradual change to a different form Posts: 5663	Re: AR-E Statements Reply #6 - 03/09/04 at 18:05:33 Thanks Cyndee, that's exactly what I would have said!! No problems I am aware of with the Deposits in Statements.
Back to top	Lynn Pantic IS Tech Support lynn@istechsupport.com IP Logged

jclequip Browser I love YaBB 1G - SP1! Posts: 1	Re: AR-E Statements Reply #7 - 07/02/04 at 11:48:28 I too have the same problem - a template prints when I try to print a statement for just one customer. But, Send Statements is already set to Yes. I cannot print any statements if I put a customer code in - I have to leave the customer range blank, and print a statement for every customer. Any other suggestions? Kim JCL
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