Hello - We have had a strange occurence and we are wondering if anyone can help.
 
We finished production of 7 pieces for a job of 40 and shipped them (the 33 balance was still in process).  The transactions listing shows the 7 pc work order receipt and the 7 pc shipment.  The 33 pc balance was completed and shipped on a later date.  I have attached a copy of the transaction report.  The work order I'm referring to is 2023-2.
 
The problem is that we still have 7 pcs still open on the work order.  I have checked files WORECV and INVTXN via Crystal and they show the correct transactions.  And it was properly invoiced.  WORKORD is the only file I can find without the correct transactions.
 
Date     T Action    Quantity    Order No        --------------------------------------------------------------
08/05/04 W WO RECPT         3.00 2023-1          
08/05/04 W WO RECPT         7.00 2023-2            
08/05/04 S SHIPMENT         3.00 4984  
08/05/04 S SHIPMENT         7.00 4984              
08/17/04 W WO RECPT        20.00 2128-2            
08/17/04 W WO RECPT        33.00 2023-2
08/17/04 S SHIPMENT        50.00 5046              
08/17/04 S SHIPMENT         3.00 5045              
 
Has anyone else seen this?  How do we fix the work order?  We have already tried the rebuild work order utility.
 
Thanks