When voiding an invoice, DBA tells you it has voided it, gives you and invoice number for the credit, BUT...
 
does not actually send it to the GL,  
does not actually void the invoice,  
does not put the parts back into the sales order and
does not allow you to print the credit.
 
Other than that, it is fine...
 
Help!!
 
Thanks
 
John

Yes...  The "should be able to..." is exactly correct, it is the "what it actually does" part that is different.
 
Please understand, I am not the one who actually does any of this stuff, so I am left to interpret what it is they are telling me is happening.  I can assure you of one thing at this point in time, there is no question in my mind that the way you described it is how it is supposed to work, on the other hand, nor is there any doubt in my mind (based on the reactions) that it is NOT the way it is working.
 
I do not know if there is a "setting" that I need to set, change, adjust, etc., to make it work or not, but right now, it is not doing the things I started off saying it did not do.
 
They are working it out, somehow, but we'd dearly love to know what we need to be doing.
 
Thanks
 
John

This appears to either be a case of something gone amock with our system, or different setups have different results.
 
One of our problems, with this issue, is that until we did the upgrade last weekend, things worked fine.  Now that we've done the upgrade, this part no longer works the way it should.  Please understand though, we upgraded to the newest version, from one back in Feb., 2004.  Due to some issues with "advancements" that we could not allow, we did no upgrades from Feb. until this latest one last week.
 
We appreciate your "work around" and I will present it to those who use it, but we'd still like it to work correctly (as it did before).  We're trying to limit the work arounds these days as we are finding that they often have adverse affects on other, un-anticipated areas.
 
Thanks
 
John

The void invoice program should work as advertised with no work arounds.  I just tested one using the latest IS Tech update and it properly posted the credit memo, offset the original invoice, returned the items to stock, posted to the GL, no problem.   Do you get the message when it is done that the Credit Memo has been generated and you can print it using SO-F?  There are no settings or anything, it simply processes a negative invoice and returns the items to the sales order.  Hasn't been changed in quite some time other than a Lot Control issue and one item I just tested was Lot Controlled..