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AR-A Multiple Contacts (Read 693 times)
Lenette
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AR-A Multiple Contacts
04/20/05 at 14:28:39
 
I am not sure if this has been up for discussion before, sorry if it has.  I am looking for an alternate way to setup Customers with multiple contact names, phones and faxes.  The scenario below is for a customer that always drop ships their order:
 
Jane Doe, Purchasing Dept., Phone 555-555-1111, Fax 555-555-2211.
She wants the acknowledgement faxed to her.  Since, Jane is our sales clerks main contact; we list her as the main or 1st contact on the AR-A screen and her phone and fax to show on the acknowledgement.
 
Susie Smith, Receiving Dept., Phone 555-555-1122, Fax 555-555-2222
She wants the acknowledgement and shipping info faxed to her so she can receive the item in her system.  We can list Susie as contact # 2 but there is not a field for her fax.
 
Joe Johnson, A/P Dept., Phone 555-555-1133, Fax 555-555-2233
He is the one to call when they are past due.  We can list Joe as contact # 3 but there is not a field for his fax.  Our A/R clerk wants Joe and his phone # listed on the A/R Aging report.
 
I am sure we are not the only company with this scenario.  What do you do ???
 
Lenette
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Lenette Egan
McDantim Inc
Helena, Montana
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Re: AR-A Multiple Contacts
Reply #1 - 04/20/05 at 15:07:30
 
This is why there are CRM (Client Relationship Management) systems integrated into ERP systems or at least interfaced to handle these scenarios.
 
Obviously CRM does a LOT more than that but that is the only way I have seen to be able to have multiple contacts with multiple different "events" triggered for them.
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Sincerely,

Lorne Rogers
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Aria Consulting & Implementers Ltd.
Phone: (780) 471-1430
Fax: (780) 471-4918
E-mail: lrogers@ariaconsulting.net
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Lenette
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Re: AR-A Multiple Contacts
Reply #2 - 04/21/05 at 07:06:35
 
please explain further.  is this part of EVO-ERP???
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Version: Current (always current on patches)
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Lenette Egan
McDantim Inc
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Re: AR-A Multiple Contacts
Reply #3 - 04/21/05 at 08:15:44
 
No, I'm saying DBA simply does not have that kind of capability. If that sort of functionality is mission-critical to your organization you would need to look at moving up the spectrum in terms of software solution.
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Lorne Rogers
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Aria Consulting & Implementers Ltd.
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Karen Mason
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Re: AR-A Multiple Contacts
Reply #4 - 04/21/05 at 08:21:25
 
Lenette is right about different contact info needed for different applications-same with vendors.  It would be helpful to have a place to enter fax#.  Right now, I put the telephone number in the same slot as the name and use the last field for the fax#, prefaced with the word FAX.  If we had options on reports as to which contact to pick, it would be great.  However, until then, I use AR-A to look up the tel#, name, etc.
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Karen Mason, Vice President
Bula Forge & Machine, Inc.
1-60# forgings, machining, & assembly
Cleveland, OH
Tel:216-252-7600 Fax:216-252-7601 www.bulaforge.com
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Lenette
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Re: AR-A Multiple Contacts
Reply #5 - 04/21/05 at 14:14:22
 
Does ISTS have any desire to improve this situation?
Lenette
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Version: Current (always current on patches)
Build - 05/21/19 T7-7iR11
Pervasive 12.00 - EVO seats 15 DC seats 5
DBA since 2002

Lenette Egan
McDantim Inc
Helena, Montana
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