Vman
Senior Member
  

If it ain't broke, don't fix it
Posts: 460
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This may be slightly OT, but I am the service tech for my company, so I primarily use DBA for entering customer repairs and parts. Essentially, programs like DBA don't handle repairs very well. I use sales orders to enter repairs, with a a part number for Labor. This works fine for customer repairs where they are paying for it, but warranty repairs are a different matter. Essentialy, the cost to the customer is zero, but you may want to get a report for what the repair costs you, i.e. your parts cost, inside labor, and shipping (if the customer isn't paying for it). Also, most good repair invoices would have a section for the data on the equipment being repaired, following by a section listing parts & labor. In DBA, my workaround is to comment the equipment type and serial number after the Labor line.
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