A customer paid a huge number of invoices on a single check.   Unfortunately they only sent 1 stub, so we could only account for about 1/3 of the invoices the customer was trying to pay for.  
 
My helper had entered the check thru AR-C before she realised that she had no idea where to post some of the money.   So she said she ended up posting it as an overpayment.      A few days later the customer faxed us the other stubs.    Well instead of going in to AR-C and using the credit created by the overpayment, she created another deposit using the amount of the other stubs.      
 
Well this wrongly left me with  a credit amt on the customers statement.   And I couldn't post that deposit to the GL  via GL-O because the amt included the original deposit and the (doubled) amt .
 
so I went into AR-C and entered a negative amt to "undo" the excessive stub amt.   This allowed me to post the perfect deposit in GL-0 ,   but entering the negative amount did not  correct the statement,  it still shows the original overpay but doesn't reflect the negative amt I entered thru AR-c
 
Any help or ideas is greatly appreciated.
 
Thanks

Why would going into AR-C and entering a negative amt fix this for GL-O  but not correct the statement????
 
It seems like if it fixed it in one place it shuda fixed it everywhere.
 
Any all help appreciated.  
 

Quote from Laura Oliver   on 06/13/05 at 09:38:22:

 
Does the cust aging look right? If so I know that the statement report as well as AR-R has issues with deposits and overpayments. If your aging is correct you need to do nothing except wait until the reports are fixed. You can also play with different settings when you print the statements. The aged format is great and they almost have it working correctly. Can you print it in a non aged format O.K.?
 
John