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Return on Sales order not going in right (Read 606 times)
SnowMount
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Return on Sales order not going in right
06/17/05 at 13:54:40
 
We have run into a problem receiving a unit back for resale on a sales order. We put in a -1 to receive the unit back on the sales order, and put in the price. The unit was received back into inventory, but the price did not go in. Would like to know why. This was a trade-in, and the price we put on the sales order was what we gave as trade-in value, thus that becomes our new COGS and needs to be the inventory value in finished goods. It went in as inventory class f. Also, looking at SC-A, the SO Number is 0 and the actual SO number is in the Inv Number position with both Date Rcvd and Cost as 0.
Arnold
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Lynn_Pantic
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Re: Return on Sales order not going in right
Reply #1 - 06/17/05 at 14:27:13
 
COGS will not be affected by what you entered as a price, that is just the amount that the customer account is credited.  The COGS will use the currect Average Cost of the item.
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Lynn Pantic
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Mike_Habich
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Re: Return on Sales order not going in right
Reply #2 - 06/20/05 at 05:29:49
 
...and you fix this by using IN-C:  adjust -1 at the price that comes up, and adjust +1 at the price it should be.
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Re: Return on Sales order not going in right
Reply #3 - 06/20/05 at 06:59:35
 
Hi,
First, thank-you for the replies, they did help. Let me reword my quiery. We are taking in a machine we sold, and the serial number is still in the system, but we are making it a different item because it is used. Using a credit (-1) on the sales order did not put any price information into that item number, though the serial number was tied to it and it shows a quantity of 1 on hand. Just wondering, should we do a purchase order, as if we were buying it, then credit that amount to the sales order to get the correct price on the sales order? Or should we be able to do it right off the sales order?
Arnold
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Re: Return on Sales order not going in right
Reply #4 - 07/01/05 at 10:35:48
 
Hi;
We found the problem. It was with how we were doing
the sales order. First you must do a sales order with
the -X items that are coming in. This is a credit memo
for the company that is trading it in. Then, do a regular
Sales Order, and it will all come out ok. The credit memo
puts the unit(s) back in right, with correct serial numbers
and all.
Thank-you all,
Arnold
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