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How to handle a returned CC order (Read 544 times)
kevind
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How to handle a returned CC order
10/27/05 at 13:23:22
 
We have a customer return some items that were origonally
charged on his credit card.
 
We have credited the credit card charge, printed and posted
a credit memo.
 
What do I do now to enter the credit card refund into DBA
so that I can offset the credit memo that is now on account?
 
When we do CC orders, we enter the Credit card charge
as a customer deposit with the Authorization # as the
check number.  This way, we can show the credit card payment
as a deposit on the invoice and the invoice total due is $0.
 
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Kevin Damke
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David Waldmann
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Re: How to handle a returned CC order
Reply #1 - 10/28/05 at 03:35:21
 
Our Credit Card terms are set as a cash type, so when you post the invoice it goes directly into (or out of in this case) the Credit Card GL account.
 
Since the invoice is already posted, I would enter an AR-B voucher for that customer, using your Credit Card GL account. That will credit your CC account and an "Invoice" that you can select in AR-C to offset the CM.
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David N Waldmann
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Lynn_Pantic
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Re: How to handle a returned CC order
Reply #2 - 10/28/05 at 06:06:59
 
Since there is an open credit on the customer account, just use AR-M and process a refund through the credit card bank account (or your regular bank account if you don't have a separate one set up for CC) to pay them back.
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Lynn Pantic
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