emaat
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TFrom what you described, I think it's the same problem we had. I was able to figure it out since we had three users and only one with the problem...no matter what computer he used. It turns out that if he logs into DBA and hits enter on the splash screen with the license info, then it works fine. If he hit escape, then the got the error you described. I had heard that this splash screen causes problems if you do not hit enter to get by it, but this was the first solid example.
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