As with any Software, different setups, confiqurations and use can have different results. I have had my fair share of problems that others could not duplicate. It is hard to suggest a solution if you have not seen the problem or can't duplicate it. I try and respond to posts that I can be of some help. I have been using this program for almost eight years and have had to fiqure it out and find my own solutions to issues. Since the creation of this forum and ISTS team taking over support, it is a great resource to us all. I know in my experience with other software, you spend many thousands of dollars more and never get the rapid response to issues or known bugs as you do get with ISTS.
I wish I could be of some help with your issues, but I have not experianced it with our system.
 
John

We dish out the $35 per month and it is well worth it. Last year I had a problem with 1099-div forms and Lynn called me at work and walked me through the process of modifying the form. I've had a few posts that no one responded to, but as JNAPIER put it: "It is hard to suggest a solution if you have not seen the problem or can't duplicate it."

Good feedback, we are an ISTECH paid subscriber also even though it is not indicated on the forum as such.  Thing is even though the cause of the problem might be hard to determine I would think someone might be able to tell me how to fix the issue with the 85 inventory items that now have two blank(default) locations.  Maybe a reconciliation might work.

On the forum, sometimes there is a reply from ISTECh and sometimes not.  If you absolutely need to resolve a problem, then you might need to do email/phone support. (Go to the services tab)  I'm not sure how the email support works at the bronze level ($35), we are one level up at the silver support.  I get pretty good email response on specific issues although sometimes I do have to email a 2nd time.  Not sure if it's in email neverland or what.