Welcome, Guest. Please Login.
05/15/25 at 05:51:56
News:
Home Help Search Login


Pages: 1
Send Topic Print
Warranty Orders (Read 820 times)
podell
Full Member
***


No act of kindess is
ever wasted.

Posts: 107
Gender: female
Warranty Orders
01/05/06 at 09:56:48
 
We've seemed to created a monster with our warranty order procedure.  
 
Purchased parts have not been a problem as our accounting department does a manual adjustment for the cost from our parts sales account to the warranty account.  We're having trouble with manufactured parts as our plant manager does not want the overhead dollars included in the labor amount.
I'm curious as to how others handle warranty orders?
Back to top
 
 

Penny O'Dell, Office Manager
CEM Machine
Carthage, New York
Evo-ERP Update 2018.2 Pervasive v 11.30
  IP Logged
Vman
Senior Member
****


If it ain't broke,
don't fix it

Posts: 460
Gender: male
Re: Warranty Orders
Reply #1 - 01/06/06 at 13:10:15
 
We don't use the Accounting Module, or Advanced Manufacturing, and don't use the standard costing method, so our procedure may not work.  We enter a sales order for the part with a price of zero.  The bill to customer is us.  We can then create a work order for the part (if it's not in stock) to relieve inventory of the sub- components.  Then the sales order is closed out.  Not elegant, but it works for us.
How's the weather in Carthage?  I'm originally from Watertown.
Back to top
 
 

EVO-ERP 2022.2
Build 4/22/22
Actican Zen V14 SP2 Workgroup
Win7 64-bit and Win10 Pro
WWW   IP Logged
cathyh
Active Member
*****


I used to be
indecisive; now I'm
not so sure......

Posts: 1210
Gender: female
Re: Warranty Orders
Reply #2 - 01/06/06 at 14:09:59
 
We have a warranty part number, "warranty order"
with a blank description that we fill with part number/description of item returned for warranty work.  Since our FG require a serial number, the warranty order does also, and we can keep track of a given serial number by adding to the original a -1 or whatever.  This part number has a class code that has the same GL expense account for asset, COGS, and WIP,
We create a sales order for warranty order with $0 price. It's converted to a Indirect work order so that it doesn't show up in WIP Summary while it is expensed to a warranty expense account.  We issue labor and materials to the work order and collect the cost that way. You can even create a warrranty work center and only have direct labor cost and no overhead $$ for that work center.
This works for us because we don't (fortunately!) get too much warranty work.  
We do a similar thing for repairs.  But since we charge for them we collect costs as we would a normal FG.
 
Hope this helps alittle.
Back to top
 
 

Cathy Hamilton
Wing Inflatables, Inc.
EVO-ERP2008.1(20 users) w/IS Tech update 5/25/09 (as of 08/21/09)
Windows 2008 Server/client
Pervasive V10.1
Email WWW   IP Logged
Lynn_Pantic
Administrator
*****


evolution (n) -
gradual change to a
different form

Posts: 5663
Re: Warranty Orders
Reply #3 - 01/06/06 at 14:22:04
 
Also take a look at the new Service & Repair module from IS Tech
Back to top
 
 

Lynn Pantic
IS Tech Support
lynn@istechsupport.com
Email   IP Logged
cathyh
Active Member
*****


I used to be
indecisive; now I'm
not so sure......

Posts: 1210
Gender: female
Re: Warranty Orders
Reply #4 - 01/07/06 at 07:49:53
 
Yes, we are excited about this module, just haven't had a chance with end of year stuff to really figure out how we will use it.  But we plan to!
Back to top
 
 

Cathy Hamilton
Wing Inflatables, Inc.
EVO-ERP2008.1(20 users) w/IS Tech update 5/25/09 (as of 08/21/09)
Windows 2008 Server/client
Pervasive V10.1
Email WWW   IP Logged
David Waldmann
Active Member
*****


Live to work, or
work to live?

Posts: 1919
Gender: male
Re: Warranty Orders
Reply #5 - 01/10/06 at 05:17:03
 
The way we handle warranty stuff is to do a completely "normal" order complete with the price it would normally be, except that the Bill To is us and the Job Number is a code that refers to the type of reason. After the job is complete and billed we enter an AR Voucher as a credit memo to ourselves, and use the GL account for "Warranty Work". Then of course we go into AR-C and reconcile the Invoice and CM.
Back to top
 
 

David N Waldmann
President
Vermont Hardwoods
Chester, VT

Evo-ERP, 5 user
IST Build: 3/4/19, patched 04/30/19
Pervasive v11.31
Server 2012 / Win10 x64
Crystal Reports v11
Email WWW   IP Logged
podell
Full Member
***


No act of kindess is
ever wasted.

Posts: 107
Gender: female
Re: Warranty Orders
Reply #6 - 01/11/06 at 08:49:01
 
Thanks everyone for your input.  I will bring your ideas to our meeting at the end of the week.  Hopefully we can come to some sort of agreement without any punches being pulled!!
 
Weather in Carthage (today) is 45 (very unusual), but we'll take it Wink     What a small world!
 
Thanks again!
Back to top
 
 

Penny O'Dell, Office Manager
CEM Machine
Carthage, New York
Evo-ERP Update 2018.2 Pervasive v 11.30
  IP Logged
Pages: 1
Send Topic Print