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WO-C print problem in 2/28 build (Read 1316 times)
Tim Goldstein
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WO-C print problem in 2/28 build
03/13/06 at 10:00:44
 
We can't print Travelers in tghe new build!
 
All WOs created since the 2/28 release can not be printed in EVO but can be printed in Classic.  When print is selected,  the screen stays on WO-C and the fields for Work Order From - Thru flash.  Pressing ESC brings up the print bix but the printout is of seq 10 over and oever again.
 
If we print out of Classic then print in EVO, the message that it has alreadty been printed keeps comming up.  Even when you press Yes to reprint.  For every Yes you enter it reproduces sequence 10 on the print out.  When you say no,  it finally gives you the print dialog.
 
Tried printing using the RTX file in the directory. (We have changed the sign-off boxes and added UM to the Seq BOM list) but still get the problem.
 
Looked in the tables and there is only one line for the WO in WORKORD.B and only line for each seq in WOROUTE.B and only one entry for each part per seq in WOBOM.B
 
Don't have a clue what's causing this but any help would be greatly appricaited.
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« Last Edit: 03/13/06 at 12:29:23 by Tim Goldstein »  

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Re: WO-C print problem in 2/28 build
Reply #1 - 03/13/06 at 12:50:53
 
Is this happening to all of the travelers?  Including items with more or less than one sequence?  
 
Is this occuring for just new WOs or older WOs as well?
 
Mike
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Tim Goldstein
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Re: WO-C print problem in 2/28 build
Reply #2 - 03/13/06 at 13:22:49
 
Mike,
 
Only new work orders created since the update.  we can print the existing WOs fine.
 
All WOs have atlease one sequence.  The latest one I have been playing with to see if I can figure out what is going on has 4 sequences with different BOM parts applied to each.
 
Let me know what other info you need.
 
Tim
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Re: WO-C print problem in 2/28 build
Reply #3 - 03/14/06 at 08:17:34
 
Mike,
 
Found the problem.  It has to do with relative VS absolute paths.  Changing the path from "P:\DBAMFG\TG" to "tg\" fixes the problems we have had with printing Travelers since the new build and the problem posted about a month or two ago with printing multipule travelers at the same time.
 
Talk to Allen as this is also related to the drilldown issue we have due to that fact that the data is on another drive.
 
Tim
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Re: WO-C print problem in 2/28 build
Reply #4 - 03/22/06 at 10:56:22
 
Mike,
 
Got the problem with file locations in codebase fixed (I think,  still testing) and we can now print travelers. Cheesy
 
However, when we print a range of travelers i.e. 2110-1 thru 2113-1, some times it doesn't print the BOM for Seq 10 on a specific traveler. Right now in testing, it appears to be only the second traveler in the list that loses it's BOM for seq 10.
 
Any ideas why?  
 
thanks in advance,
 
tim
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Re: WO-C print problem in 2/28 build
Reply #5 - 03/24/06 at 15:29:03
 
Mike,
 
Never mind!  The problem's still there!  Can print some travelers.  no ryme or reason why.  sometimes it works sometimes it doesn't.  If it doesn't you can NEVER print that traveler in EVO. Only in DBA.
 
Any help or ideas at all would be a great help.
 
 
Tim
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Re: WO-C print problem in 2/28 build
Reply #6 - 03/28/06 at 10:40:34
 
Mike have some more info for you.
 
Scenario 1: User creates 10 WOs for the shop.  User then prints those 10 WOs as a range.  Some of the work orders will not print the BOM for the specific sequence (appears to only be seq 10 when it happens)
 
Scenario 2:  User creates 10 WOs forthe shop.  User then prints each of those WO travelers one at a time (Becasue of the issue in Scenario 1).  Everything works fine until the user prints the last WO in the list which happens to also be the last workorder available.  On the print screen everything hangs and the field that holds the WO# on the screen flashes.  Nothing happens (have left sitting for 1.5 hrs) until the user presses <Esc> at which the print dialog comes up.  When printing that traveler,  The traveler is an enormous amout of pages (Depends on how long you let it sit before hitting <Esc>) and every page is Seq 10 over and over again.
 
I really need to get this fixed.  Let me know what I can do to help.  If you need to VPN into my system to see it let me know.
 
Thanks,
 
Tim
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Re: WO-C print problem in 2/28 build
Reply #7 - 03/29/06 at 09:54:40
 
Hi Tim,
 
Lynn has sent you the latest T6WOC for you to try.  Please let us know if you are still getting the BOM non-printing problems.
 
Mike
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Re: WO-C print problem in 2/28 build
Reply #8 - 03/29/06 at 11:23:38
 
Mike,
 
Still missing the BOM in some sequences when printing a range of travelers.
 
Still testing the issue with locking up (looping) on the last work order.
 
Tim
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Re: WO-C print problem in 2/28 build
Reply #9 - 03/30/06 at 16:08:30
 
Mike,
 
Looks like the problem of locking up on the last traveler is fixed when printing individually.  however, still having the problem with print multiple and missing the BOM on some sequences.
 
Tim
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Re: WO-C print problem in 2/28 build
Reply #10 - 03/31/06 at 08:38:58
 
For the first time since the 2/28 update we are having trouble with traveler printing also.  Our problem seems pretty specific.
We print multi routings.  Since the update we have converted sales orders of parts with existing routings and they print fine.
However yesterday we converted a part that doesn't have a routing ( repair order- we still are not up to speed with the S/R module) and routing was added to the work order in WO-K-A.  The routing has 5 sequences and 5 routing numbers.  It should print one sequence to a page. The first itme i printed it I got 84 pages of sequence 10- over and over again!  I went into the work order routing and changed a routing number that was out of sequence, ie routing number 5 came before 4, to see if that would help.  When I tried printing again,  the first thing that happened was that the warning that the traveler has printed wouldn't go away with a yes, I had to click on the X in the corner.  Then, the routing printed multiple pages of sequence 10 repeated over and over but only 4 pages this time.
If I say No to print multi-routings, the routing prints all on one page fine.
Don't know if this is related to Tim's Problem.....
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Cathy Hamilton
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Re: WO-C print problem in 2/28 build
Reply #11 - 03/31/06 at 08:47:36
 
Cathy,
 
Yes it's exactly one of the problems we are having!  Lynn sent me a patch that I'm testing and it seems to fix your problem but not the other problem we are seeing with missing BOMs when printing a range.
 
 
The're working on it.
 
 
Tim
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Re: WO-C print problem in 2/28 build
Reply #12 - 03/31/06 at 12:55:19
 
Mike,
 
I lied ???  Still have the problem with the lockup, seq 10 over and over again, with the file you sent.  Just happened again with your patch.
 
It did take longer to happen though.  Again, it was the last wo created that did it.  Others print fine.
 
Without your patch,  you can never print that traveler in EVO again, you must use DBA.  With the patch,  as soon asthere is another wo, you can print again and it appears to work!  i.e. 2220 get the error and won't print.  Create wo 2221 and you can print wo 2220.
 
Hope it helps,
 
Tim
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Re: WO-C print problem in 2/28 build
Reply #13 - 03/31/06 at 13:47:46
 
The same thing just happened to me, but without the patch.  I created another work order, and tried to print that traveler, but I got the endless sequence 10.  Then I went back to the previous one that I couldn't print, and after getting an error after the "you've already printed this traveler message" that said something like "btrieve error:workord.bwg- 80" ( sorry I didn't write it all down) the traveler printed correctly.  When I exited and tried the printing again it printed correctly without the error message.
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Cathy Hamilton
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Re: WO-C print problem in 2/28 build
Reply #14 - 03/31/06 at 14:29:00
 
One more note, that muddies my waters somewhat--
we have not been able to make this happen in our test company that was made in December.  Work orders converted, with or without routings that we add later, etc. all travelers print just fine. ???
 
 
PS- one other observation-  when the last one that won't print got hung up on the already printed question the last time  I got a betrieve error:workord.bwg-84 (different from 80?)
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Cathy Hamilton
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