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SO deposit problem on post (Read 456 times)
Tim Goldstein
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SO deposit problem on post
03/29/06 at 11:21:11
 
Here is a weird one.
 
Create a sales order for customer.  everything is backordered.
 
We require a deposit of 10% before anything is created.  Customer sends in deposit and it is posted against the customers account.
 
Start build process and create parts for order.  Before finishing,  Customer sends in a second deposit which is applied to the customer's account.
 
Finish product, release sales order and print invoice and we are asked how much of the deposit we wish to apply.  Choose all of it (Both deposits) and print invoice and everything is great.
 
Post the invoice and again it asked about the deposit.  Choose entire amount and get a dialog box stateing only the lesser amount of the deposit will be applied.
 
Sure enough only the smaller of the two deposits is applied to the SO.  However,  The invoice says everything has been applied when printed and the GL says the customer has a credit equal to the larger of the two deposits!
 
What's going on? ???
 
Am I missing a setting some place that needs to be set to apply all deposits?
 
Any help would be greatly appriciated.
 
 
Tim
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Tim
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JNAPIER
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Re: SO deposit problem on post
Reply #1 - 03/29/06 at 11:46:38
 
We use the deposits thing all the time. Sometimes with multiple per order. It does ask when invoicing but has never asked at posting. Is perhaps the portion of deposit not used have a deposit date after the date of the Invoice? I could see this being an issue.
 
John
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Tim Goldstein
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Re: SO deposit problem on post
Reply #2 - 03/29/06 at 13:12:55
 
John,  
 
Thanks for the info,  I'll make sure the Invoice is not printed before the second deposit is applied and see what happens on the next one.
 
Thanks,
 
Tim
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Tim
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Tim Goldstein
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'Cause sooner or
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Re: SO deposit problem on post
Reply #3 - 03/31/06 at 08:44:19
 
John,
 
Thanks for the hint.  I found a bug!
 
I would appear SO-G is only doing half its job.  Here is the scenerio:
 
Create sales order.  Process customer deposit.  print invoice for customer to show deposit.  receive and process second deposit.  post invoice.  <-- this method will only show the first deposit as being applied with a credit of the second deposit on the customer's account even though the invoice shows the entire amount applied.
 
Fix:  Create sales order.  Process cusomter deposit.  Print invoice for customer to show deposit but when asked if printing was ok say NO (no Invoice created)  receive and apply second deposit to sales order.  Print invoice and say yes to rpint to create invoice.  post invoice. <-- both deposits get applied to the sales order and the customer ballance is correct.
 
Looks like post sees the second deposit but doesn't remove it from the costomer even though it applies it to the invoice.  The invoice shows the correct ballance but the customer keeps the credit.
 
Tim
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