When I am in AR-T Enter Credit Card Information, why am I not able to actually enter the informaion?  My options are only Help & Change Search Key.
 
Also, when I enter CC information in AR-A, the customer information is not included in the top section and I can't get up there to enter it.  I would think this should automatically populate.  Since it doesn't populate, when I am in AR-T, the credit card information is stored, but the main list shows nothing in the fields to identify there is even a record.  But, when I go into the record, there is credit card information!
 
I have SD-Q defaults set as A to edit in Enter Customers.
 
What am I doing wrong?

I already have the SD-Q Sales II last item set to A.