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Where do I find the Service Repair work order? (Read 367 times)
sunmfg
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Where do I find the Service Repair work order?
07/20/06 at 08:23:34
 
I need to have some parts repainted for a customer, so I thought I would try this Service Repair module.  I created a S/R order for the part number I sell, and then printed the S/R.  I then did SR-C to convert to a work order.  My thought was that I could collect the costs of two outside processes there, but I could not find the converted work order anywhere, so I don't even know what number it was assigned, or if it even exists.  So, I can't issue a PO against it.
 
Can someone give me a clue?
 
Thanks,
 
Wayne Walkup
Sun Manufacturing, Inc.
Coweta, Oklahoma
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Lynn_Pantic
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Re: Where do I find the Service Repair work order?
Reply #1 - 07/20/06 at 09:15:12
 
It should use the same prefix as the SR Order in the same Work Order file as all the production work orders.
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Lynn Pantic
IS Tech Support
lynn@istechsupport.com
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sunmfg
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Re: Where do I find the Service Repair work order?
Reply #2 - 07/21/06 at 10:48:09
 
I have tried it twice now, in a test company created with our current data.  The first time I let the system pick the SR number, which was 1.  I copied that to number 1001 and deleted the first one, then created work order.  Neither one show up in WO-A, or WO-B, or anywhere else.
 
Wayne
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sunmfg
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Re: Where do I find the Service Repair work order?
Reply #3 - 07/21/06 at 11:14:00
 
I just searched for the 1001 number in the WORKORD data file, using maintain database, and it is not there.
 
I take that to mean the work order is not being created.
 
Can you help me fix that?
 
Thanks,
Wayne
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Lynn_Pantic
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Re: Where do I find the Service Repair work order?
Reply #4 - 08/08/06 at 16:00:31
 
What is the Inventory Type of the parts being repaired? Purchased parts (Type R) don't get work orders.  We have recently changed that to allow the Service/Repair WO for type R parts because in Repair mode, you may well decide to do the work yourself.
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Lynn Pantic
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lynn@istechsupport.com
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